Alexis Osborne
Former Customer Service/ Looking for better growth opportunities. !
Suffolk,VA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Driven Customer Service Supervisor offers 9 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Save-A-Lot Food Store
Portsmouth, VA
2012.Nov - 2014.Nov
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Nurse Aide
Above All Home Health Care
Suffolk, VA
2010.08 - 2014.11
- Collaborated in consults, patient care plan development and patient monitoring.
- Scheduled and accompanied client to medical appointments.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Manager
Foodlion Grocery Store
Chesapeake, VA
05.2021 - 10.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Customer Service Associate
Foodlion Grocery Store
Suffolk, VA
11.2014 - 05.2021
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
Education
Associate of Applied Science - General Studies
05.2022
Pre-Nursing
Skills
- Technical Support
- Call Center Operations
- Workflow Management
- Talent Development
- Quality Assurance
- Handling Escalations
- Schedule Coordination
- Training and Mentoring
- Policy Enforcement
- Employee Scheduling
- Cash Handling
- Problem-Solving
- MS Office
- Verbal and Written Communication
- Focused on Customer Satisfaction
- Deadline-Oriented
- Research Ability
- Team Building and Leadership
- Team Building
- Personnel Training and Development
- Schedule Management
- New Hire Training
- Time Management
- Customer Relations
- Decision-Making
- Relationship Building
- Customer Service
- Performance Evaluations
- Training and Coaching
- Loss Prevention
- Customer-Focused
- Customer-focused
- Effective workflow management
- Microsoft Outlook, Word and Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager - Foodlion Grocery Store
05.2021 - 10.2022
Customer Service Associate - Foodlion Grocery Store
11.2014 - 05.2021
Customer Service Cashier - Save-A-Lot Food Store
2012.Nov - 2014.Nov
Nurse Aide - Above All Home Health Care
2010.08 - 2014.11
Paul D Camp Community College - Associate of Applied Science, General Studies
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