Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Osborne

Seattle

Summary

- Certified in Crisis Counseling

- Completion in Collaborative Institutional Training Initiative (CITI) training for Human Subjects

- Currently enrolled in Level 1 training in Gottman Method

Overview

4
4
years of professional experience

Work History

Small Business Owner

NAKD Collection LLC
03.2023 - 01.2025
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.

Real Estate Agent

Skyline Properties
11.2021 - 11.2024
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.

Insurance Agent

PHP Agency Inc.
04.2023 - 04.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.

Weight Loss Counselor

Positive Changes Hypnosis
01.2021 - 01.2023
  • Stayed current on industry trends and research, updating counseling strategies and practices to incorporate the latest evidence-based approaches.
  • Managed challenging cases effectively by collaborating with other healthcare professionals to address underlying medical or psychological issues impacting clients'' progress.
  • Monitored client progress closely, adjusting recommendations as necessary to optimize results.
  • Established a referral network with local healthcare providers, increasing awareness of weight loss counseling services and attracting new clients seeking professional support.
  • Increased client retention rates by providing ongoing support, encouragement, and accountability.
  • Contributed to company marketing efforts by developing engaging content for social media platforms, highlighting client success stories and promoting the benefits of weight loss counseling services.
  • Trained new weight loss counselors in company protocols, ensuring consistent delivery of high-quality services across the team.
  • Assisted clients in overcoming emotional eating habits through mindfulness techniques and stress management strategies.
  • Enhanced client motivation with regular progress check-ins and goal-setting sessions.
  • Built strong rapport with clients through empathetic listening skills and genuine concern for their well-being, leading to increased trust in the counseling process.
  • Met with clients individually to discuss weight loss, nutrition and lifestyle changes.
  • Counseled and coached clients during visits to offer solutions and support.
  • Documented client needs, desires, and problems to build rapport and identify areas needing support.

Education

Masters - Clinical Mental Health Counseling

Seattle University
Seattle, WA

Bachelor - Psychology

University of Washington
Tacoma, WA
08.2020

Skills

  • Business development
  • Financial management
  • Strategic planning
  • Team building
  • Relationship building
  • Desktops, laptops, and mobile devices
  • Goal setting
  • Employee motivation
  • Multi-cultural counseling
  • Advocacy and counseling

Timeline

Insurance Agent

PHP Agency Inc.
04.2023 - 04.2024

Small Business Owner

NAKD Collection LLC
03.2023 - 01.2025

Real Estate Agent

Skyline Properties
11.2021 - 11.2024

Weight Loss Counselor

Positive Changes Hypnosis
01.2021 - 01.2023

Masters - Clinical Mental Health Counseling

Seattle University

Bachelor - Psychology

University of Washington

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Alexis Osborne