Alexis Otero
Beaumont,CA
Summary
Professional multi talented individual with extensive knowledge and engages with customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Experienced in multiple positions with over 10 years of experience in Restaurants and customer service. Excellent reputation for resolving problems and improving customer satisfaction. Bubbly Personality, Works well with others, Reliable, responsible & Fast!
Overview
12
12
years of professional experience
Work History
Server/Bartender
Don Orange
06.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/bartender
ProAbition Kitchen & Whiskey Lounge
08.2021 - 06.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Operated efficiently in high-volume setting to prepare and serve more than 150 drinks per hour.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Server/Bartender
Palenque Kitchen
01.2020 - 02.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Operated efficiently in high-volume setting to prepare and serve more than 200 drinks per hour.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions.
Leasing Consultant
Ridge View Apartments
08.2019 - 01.2020
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Cashier
Goschtoyota
05.2017 - 06.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Server
Buffalo Wild Wings
04.2014 - 04.2017
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
Server
Las Fuentes Mexican Grill
03.2013 - 05.2014
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Server
Frijoles Mexican Restaurant
01.2012 - 03.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Esthetician
Milan Institute - Palm Desert
Palm Desert, CA12.2023
Associates in Criminal Justice -
UEI College
Riverside, CA06.2018
High School Diploma -
San Jacinto High School
San Jacinto, CA06.2014
Skills
- Identification and Compliance
- Responsible Serving
- Liquor, Beer and Wine Knowledge
- Teamwork and Professionalism
- Monitoring Alcohol Consumption
- Cocktail Service
- Outstanding Customer Service
- Hospitality and Guest Service
- High-Volume Environments
Timeline
Server/Bartender
Don Orange
06.2023 - Current
Server/bartender
ProAbition Kitchen & Whiskey Lounge
08.2021 - 06.2023
Server/Bartender
Palenque Kitchen
01.2020 - 02.2021
Leasing Consultant
Ridge View Apartments
08.2019 - 01.2020
Cashier
Goschtoyota
05.2017 - 06.2019
Server
Buffalo Wild Wings
04.2014 - 04.2017
Server
Las Fuentes Mexican Grill
03.2013 - 05.2014
Server
Frijoles Mexican Restaurant
01.2012 - 03.2013
Esthetician
Milan Institute - Palm Desert
Associates in Criminal Justice -
UEI College
High School Diploma -
San Jacinto High School