ALEXIS OUTLAW
Atlanta,GA
Summary
Dynamic Senior Account Manager and sales leader with a proven track record in managing strategic enterprise accounts across telecommunications and hospitality. Specializes in executive-level client relationship management, revenue growth, and solution-oriented problem solving. Recognized for retaining key accounts, expanding profit growth, and driving adoption of innovative products and services. Skilled in influencing decision-makers, building cross-functional alignment, and developing strategies that deliver measurable business growth. Collaborative leader with high emotional intelligence and strong executive presence, dedicated to fostering long-term partnerships and client loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Cvent Inc.
01.2023 - Current
- Company Overview: A leading provider in SaaS solutions for meetings, events, and hospitality management.
- Cultivated and managed strong relationships with new and existing clients, overseeing their portfolios to ensure maximum value performance from our solutions.
- Provided strategic recommendations to clients, optimizing their software usage and driving improved business outcomes.
- Led internal training sessions focused on sales strategies, techniques, and best practices empowering team members to enhance performance and close rates.
- Created solution-based execution plans to achieve business goals based on Sigma Analytics and other internal reporting data.
- Collaborated with various departments to gather the correct resources for clients and incorporated these resources to achieve optimal client outcomes, streamline processes, and drive business growth.
- Provided coaching and mentorship to sales associates, empowering them with the skills, strategies, and insight needed to achieve and exceed their sales targets.
- Achieved or exceeded company-defined sales quotas.
Digital Inside Sales Cloud Specialist (Team Lead)
Avaya Inc.
01.2019 - 01.2022
- Company Overview: A cloud communications solution and multi-cloud application company.
- Completed comprehensive one-year training program emphasizing cloud technology, client relationship management, and effective sales strategies.
- Managed diverse client portfolios across technical, healthcare, and fintech industries. Fostering trusted partnerships that drove strong retention revenue.
- Developed and implemented strategic sales tactics to empower sales teams to drive growth and improve performance metrics.
- Supervised, coached, and mentored a team of twelve first-year sales associates, guiding them to consistently achieve and exceed quarterly targets.
- Designed and streamlined the onboarding process for new hires, enhancing sales skills, and accelerating ramp-up time, and boosting earning potential.
Education
MBA - Operations management concentration
UNIVERSITY OF GEORGIA, TERRY COLLEGE OF BUSINESS
Atlanta, GA05-2024
BBA - Marketing and Advertising
Valdosta State University
Valdosta, GA05-2018
Skills
- Account Management & Customer Relationship Building
- Business Development & Revenue Growth
- Collaborative Mindset with ability to work in complex environments
- Results Driven & Performance Focused
- Analytical & Strategic thinking
- Solution/Consultative selling
- Strong Presentation skills
- High Emotional Intelligence to navigate various client relationships
- Executive presence
Certification
Lean Six Sigma – Green Belt Certification 2024
Cvent Top Sales Performer - 2024
- Recognized as the department's top-performing Account Manager after achieving 125% of annual quota, the highest percentage across the department.
Timeline
Senior Account Manager
Cvent Inc.
01.2023 - Current
Digital Inside Sales Cloud Specialist (Team Lead)
Avaya Inc.
01.2019 - 01.2022
MBA - Operations management concentration
UNIVERSITY OF GEORGIA, TERRY COLLEGE OF BUSINESS
BBA - Marketing and Advertising
Valdosta State University
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