Alexis Owen
Vinton,VA
Summary
Experienced Quality Assurance Professional with a demonstrated history of working in the packaging and containers industry. Skilled in Customer Satisfaction, Databases, Inventory Management, Teamwork, Risk Analysis, Non-conforming Process, and Office Administration.
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with new and veteran customers.
Overview
1
1
Certification
Work History
Quality Assurance Specialist
Arkay Packaging
Roanoke, VA
08/01/16 - Current
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Monitored testing procedures to meet established item specifications, standard test methods or protocols.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Conducted routine and non-routine analyses of in-process materials or stability samples.
- Coordinated activities with other departments related to product release decisions.
- Performed quality control inspections at customer sites to determine alignment with safety regulations.
- Interpreted and evaluated test results against established criteria to determine compliance with applicable regulations and standards.
- Consulted with management and personnel to educate on QA standards.
- Worked closely with suppliers to ensure that components met required specifications.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
- Performed root cause analysis of defects identified during testing cycles.
- Used quality monitoring data management systems to compile and track performance at team and individual levels.
- Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
- Analyzed issues and recommended corrective actions to improve final results.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Science - Business Administration And Management
Old Dominion University
Norfolk, VA05-2020
Skills
- Public Speaking
- Microsoft Powerpoint, Word, Excel, & Sharepoint Software Proficiency
- Analytical and Critical Thinking
- Customer Relations
- Dependable and Responsible
- Process Mapping
- Root Cause Analysis
- Team Collaboration
- Attention to Detail
- Failure Investigation and Analysis
- Technical Writing
- Quantitative Analysis
- Documentation and Reporting
- Non-Conformance Processes
- Continuous Improvement
- Software Quality Assurance
- Multitasking and Organization
Languages
English
Professional
Certification
- BRCGS Packaging Issue 6
- HACCP System Certified
- CPR & First Aid Certified
Timeline
Quality Assurance Specialist
Arkay Packaging
08/01/16 - Current
Associate of Science - Business Administration And Management
Old Dominion University
- BRCGS Packaging Issue 6
- HACCP System Certified
- CPR & First Aid Certified
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