Alexis Ozuna
Liberty Lake,WA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
4
4
years of professional experience
Work History
Office Manager
Swiss Productions, Inc.
05.2021 - Current
- Work directly under CFO, inputting vendor invoices, payments made by customers, as well as paying bills by check or EFT
- Acted as Safety Coordinator; created and updated all safety plans, procedures, and documents to promote employee well-being and safety and protect company from potential liability.
- Give safety training, inspect safety tools, record workplace accidents as well as providing any solution needed
- Work in HR capacity as well; hiring and interviews, new hire paperwork, HR complaints and meetings.
- Handle direct communication with customers and input all new orders into computer logging system, handle shipping requests as well as act as last check for any outgoing shipments
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Tracked and input credit card charges
Retail Sales Associate
Santa Paula Trading Co.
06.2020 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases and locate items
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created appointments with individuals for new merchandise intake
Personal Assistant
Private person/ Individual Citizen
09.2019 - 03.2020
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
Education
High school diploma -
Buena High School
Ventura, CA06.2019
No Degree -
Ventura College
Ventura, CANo Degree -
Spokane Community College
Spokane, WASkills
- Typing
- Calendar Management
- Customer Relations
- Policy and Procedure Modification
- Project Management
- Mail Handling
- Account Reconciliation
- Sorting and Labeling
- Written Communication
- Staff Training
- Billing and Invoicing
- Excellent Multitasking Abilities
- Microsoft Office
- Organizational Skills
- Scheduling
Languages
Spanish
Limited Working
Timeline
Office Manager
Swiss Productions, Inc.
05.2021 - Current
Retail Sales Associate
Santa Paula Trading Co.
06.2020 - 05.2021
Personal Assistant
Private person/ Individual Citizen
09.2019 - 03.2020
High school diploma -
Buena High School
No Degree -
Ventura College
No Degree -
Spokane Community College