ALEXIS OZUNA
Pinole,CA
Summary
Energetic and personable Flight Attendant with dynamic customer service and safety skills. Dedicated to delivering world-class service while fostering a safe environment. Known for creating lasting memories for customers and genuine, top-notch friendliness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Air, American Airlines Company
09.2021 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified passenger compliance with policies, procedures, regulations, and safety measurements.
- Drove passenger satisfaction by answering questions and providing solutions to issues that arose on ground and in-flight.
- Facilitated communication between flight deck and cabin crew prior to and during flight to promote smooth operations.
- Trained junior crew members on flight safety, emergency protocols, and first class service.
- Reported to work on-call within less than three hours.
- Offered personalized assistance to unaccompanied minors, elderly, and disabled passengers.
Assistant Manager
AT&T
12.2020 - 09.2021
- Trained and developed new hires in company procedures, product knowledge, customer service, and sales techniques.
- Led weekly sales meetings to boost team morale and productivity.
- Exceeded sales goal by 300% by utilizing exemplary customer service skills.
- Offered each customer top-notch, personalized service to increase customer satisfaction.
- Managed and established over 50 business accounts with recognized owners.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Manager
Grateful Rose Inc.
12.2019 - 10.2020
- Partnered with various Fortune 100 companies and managed lucrative sales events that increased company revenue and raised client profit margins by 150%.
- Trained new sales professionals on a plethora of sales techniques and marketing systems.
- Managed and sorted client inventory within retail stores
- Conducted the firm's second round interviews for new hires.
- Led monthly sales meetings to boost sales performance and team morale.
Background Actor
Netflix
06.2016 - 08.2019
- Worked collaboratively with actors, directors, and set crew as part of an ensemble to convey a story.
- Made necessary adjustments to acting, following guidance and requests from directors.
- Worked extended hours repeating scenes while maintaining discretion and patience while working with directors and lead actors.
- Kept in good physical shape to increase fitness and movability on set.
- Maintained professional attitude and demeanor at all times.
- Acted on cue with very minimal direction.
Education
High School Diploma -
Pinole Valley High School
06.2019
Skills
- Hospitality Service Expertise
- Goals and Performance
- Team Oversight
- Sales Expertise
- Time Management
- Coaching and Mentoring
- Verbal and Written Communication
- Compelling Leadership Skills
- Public Interaction
- Medical Emergency Response
- Critical Thinking
- Microsoft Word, Office, Excel
- Attention to detail
- Strong work ethic
- First aid
Languages
English
Native or Bilingual
Spanish
Limited Working
Japanese
Limited Working
Accomplishments
- 3.9 GPA
- Dean's Honor List
Passions
- Writing
- Dancing
- Acting
- Traveling
- Helping Others
Certification
- Certified Flight Attendant, Federal Aviation Administration - 2021
- CPR & AED Certified, Red Cross - 2021
- Business Certification - AT&T
References
References available upon request.
Timeline
Flight Attendant
Envoy Air, American Airlines Company
09.2021 - Current
Assistant Manager
AT&T
12.2020 - 09.2021
Sales Manager
Grateful Rose Inc.
12.2019 - 10.2020
Background Actor
Netflix
06.2016 - 08.2019
High School Diploma -
Pinole Valley High School
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