Alexis Pachoca
Clarksville,MD
Summary
Current college student with many years of experience in customer service. Proven performance in management, leadership, and communication. Ready to make an immediate contribution to your organization.
Overview
7
7
years of professional experience
Work History
Clinical Assistant
Kennedy Krieger Institute
01.2023 - Current
- Demonstrate great communication skills when interacting with patients, families and healthcare team members.
- Maintain patient confidentiality while handling all medical records and documents; organized, filed and retrieved clinical data with accuracy.
- Focus on maintaining a clean environment by sterilizing equipment after each use.
- Adhere to HIPAA guidelines when dealing with protected health information.
- Developed an understanding of various medical terminology used throughout the department.
- Implementing individualized treatment plans tailored to meet the unique needs of each client.
- Collect accurate behavioral data.
Bartender/Waitress Shift Manager
Los Compdres
10.2017 - Current
- Serve food and drinks, removing dirty dishes and refilling glasses to enhance dining experience
- Liaised with cooks to review menu changes and service specifications.
- Inform customers about daily specials, increasing sales of popular food items or dishes.
- Developed strong working relationships with customers and staff.
- Handle cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrates excellent customer service skills by efficiently responding to requests in a timely manner.
- Maintain an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Mixes and serves alcoholic and non-alcoholic beverages according to established recipes.
- Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.
Shift Manager/Key Holder
Tropical Smoothie Cafe
03.2021 - 08.2022
- Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Inventoried stock and reordered when inventory dropped to specified level
- Assigned employees to specific duties
- Instructed staff on how handled difficult and complicated sales
- Monitored sales activities to ensure that customers received satisfactory service and quality goods
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Counted money in cash drawers and calculated customer tips after shifts
- Placed orders into POS systems and handled cash and credit transactions
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Packaged and labeled to-go and delivery orders for pickup
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary
Crew Member
THB
06.2021 - 08.2021
- Delivered accurate checks and processed bill payments in POS system
- Greeted and escorted guests to tables, fostering warm welcome
- Answered telephones to take reservations or to-go orders
- Listened to customer concerns and complaints and quickly rectified issues
- Checked on guests to verify satisfaction with each course.
Special Education Teacher Assistant
Dayton Oaks Elementary School
10.2019 - 03.2020
- Instructed and monitored students use and care of equipment and materials to prevent injuries and damage
- Provided assistance to students with special needs
- Helped to explain assignments and test instructions to boost student comprehension
- Monitored students' progressive learning skills and reported findings to teacher
- Escorted students to different classrooms
- Worked with students individually and in small groups, reinforcing skills
- Supported teacher by locating materials and handling clerical tasks.
Athletic Training Assistant
River Hill High School
10.2016 - 11.2018
- Advised athletes on proper use of equipment
- Stretched exercises for team members prior to games and practices
- Was available at sporting events
- Cleaned and sanitized athletic training rooms
- Cared for athletic injuries, using physical therapy equipment, techniques and medication
- Relieved soreness, strains and bruises
- Applied protective or injury preventive devices, such as tape, bandages, or braces, to body parts, such as ankles, fingers, or wrists
- Performed team support duties, such as running errands, maintaining equipment and stocking supplies.
Education
BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY -
Towson University
Towson, MD05.2024
Skills
- Time Management
- Customer Service
- Relationship Development
- Communications
- Organization
- Leadership
- Patience
- Teamwork
- Outgoing
- Hardworking
REFERENCES
- Andrea Bivins, Manager
443-472-2336
lolabiv6@gmail.com
- Jason Chan, Manager
917-378-9827
tsctowson@outlook.com
- Mark Luciw, Supervisor
luciw@kennedykrieger.org
Timeline
Clinical Assistant
Kennedy Krieger Institute
01.2023 - Current
Crew Member
THB
06.2021 - 08.2021
Shift Manager/Key Holder
Tropical Smoothie Cafe
03.2021 - 08.2022
Special Education Teacher Assistant
Dayton Oaks Elementary School
10.2019 - 03.2020
Bartender/Waitress Shift Manager
Los Compdres
10.2017 - Current
Athletic Training Assistant
River Hill High School
10.2016 - 11.2018
BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY -
Towson University