Mirleny Flynn
Sacramento,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience leading cross-functional teams, developing innovative marketing strategies, and utilizing data insights to optimize performance. Skilled in overseeing multi-channel campaigns, rebranding initiatives, and digital transformation projects. comprehensive understanding of administrative, financial, and management tasks. Possess solid skills in analyzing data, formulating strategies, and implementing solutions to enhance operational efficiency. Strong ability to manage multiple projects simultaneously while maintaining high levels of accuracy and attention to detail. Proven record of improving procedures to streamline work processes and increase productivity.
Overview
6
6
years of professional experience
Work History
Bank Teller
Wells Fargo
Sacramento, CA
10.2024 - Current
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Researched customer inquires regarding their accounts using internal banking systems.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Marketing Director
Renegade Restaurant Services & Design
03.2022 - 09.2024
- Produced detailed reports for leadership, ensuring data-informed decisions for ongoing projects
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Generated monthly performance metrics and analytical reports, reviewing, and communicating marketing campaign successes to clients.
- Conducted market research to identify trends, customer needs, and competitive landscape to inform strategic decisions.
- Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
Marketing Director
Active Club 20-30 Panama
01.2020 - 01.2021
- Managed annual marketing budget, ensuring optimal allocation of resources for maximum impact.
- Managed large-scale events, successfully executing all aspects from planning to post-event analysis.
- Mentored and developed marketing team members, fostering a culture of continuous improvement and innovation.
- Coordinated internal communications to ensure all staff are informed of marketing initiatives and their role in their success.
- Analyzed sales data to measure the effectiveness of marketing initiatives.
Content Editor & Copywriter
Nestle Latin America
01.2019 - 01.2020
- Created SEO-optimized, high-quality content for digital platforms, boosting web traffic by 30%.
- Read, evaluated and edited manuscripts or other materials submitted for publication.
- Generated reports summarizing key performance indicators associated with published materials.
- Reviewed and approved proofs submitted by composing room prior to production.
- Provided editing, fact-checking and proofreading for various articles.
Education
Bachelor Degree - Science of Social Communication, Digital Marketing, Public Relations
Santa Maria la Antigua Catholic University (USMA)
01.2018
Skills
- Bilingual (English/Spanish)
- Content Strategy Development
- Team Leadership & Collaboration
- Digital Marketing & Analytics (Google Analytics, Tableau)
- Market Research & Competitor Analysis
- SEO/SEM Optimization
References
- Tony DiMento, CEO, Renegade Restaurant Services & Design, (916) 996-4297, Tony@renegade-rsd.com
- Ernesto Leon, Active Club 20-30 member, (507) 6671-7305, eleon@activo20-30.com
Languages
Spanish
Professional
Timeline
Bank Teller
Wells Fargo
10.2024 - Current
Marketing Director
Renegade Restaurant Services & Design
03.2022 - 09.2024
Marketing Director
Active Club 20-30 Panama
01.2020 - 01.2021
Content Editor & Copywriter
Nestle Latin America
01.2019 - 01.2020
Bachelor Degree - Science of Social Communication, Digital Marketing, Public Relations
Santa Maria la Antigua Catholic University (USMA)
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