Alexis Parcell
Lakeside,CA
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front desk Agent|Lead Supervisor
Barona Resort
12.2019 - 06.2025
- Excellent written and verbal communication skills
- Strong analytical skills, time management skills with a proven ability to meet deadlines
- Check customer in and out of hotel
- Take care of accounting
- Provide excellent service for customers
- Strive to do my best every day
- Train new hires for a 6 month period until they are fully trained
- Always be nice to fellow staff and customers, find every opportunity to offer a friendly smile, wave, greeting everyone who comes in the door
- Acknowledges and greeting of all guests within the guest reception, deliver efficient and superior service in all guest requests and follow through, Informs all other supervisors and management aware of any challenges so necessary solutions can be made for proper guests satisfactions
- Interacts with front office counterparts (directors, management etc.) in a professional manner
- Responds to all guests and employee calls, and assists with the appropriate job and/or information
- Provides excellent service to internal customers (staff members) and external guests
- Acts as a resource regarding department activities, and operations for immediate managers, Director and all Housekeeping GRAs
Reservation Agent
Barona Resort
07.2019 - 12.2019
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Verified customer information including contact details and payment method.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Resolved guest complaints by providing exceptional customer service.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Education
High School Diploma -
El Capitan High School
Skills
- Communication
- Leadership
- Technology/Computers
- Guest Relations
- Microsoft Office
- Office Management
- Word Processing
- Time Management
- Guest Services
- Marketing
Timeline
Front desk Agent|Lead Supervisor
Barona Resort
12.2019 - 06.2025
Reservation Agent
Barona Resort
07.2019 - 12.2019
High School Diploma -
El Capitan High School