Alexis Parke
Summary
Ambitious Certified Nursing Assistant possessing experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. State-certified Nursing Assistant bringing experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CNA Pediatric Provider
Vitalcare Home Health
Westminster, CO
10.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Customer Service Representative
Walmart
Parker, CO
05.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Science - Nursing
Arapahoe Community College
Littleton, CO08.2024
High School Diploma -
Colorado Early Colleges - Parker
Parker, CO05.2024
Skills
- Patient Care
- Compassion and Empathy
- Basic Life Support
- Complex Problem-Solving
- Compassionate communication
- Reliable team player
- Patient-focused care
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved 67 college credits while still in high school
- NSLS Leadership Award - National Society for Leadership and Success
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support (American Heart Association)
Languages
Spanish
Limited Working
Timeline
CNA Pediatric Provider
Vitalcare Home Health
10.2023 - Current
Customer Service Representative
Walmart
05.2022 - 01.2023
Associate of Science - Nursing
Arapahoe Community College
High School Diploma -
Colorado Early Colleges - Parker