Alexis Pasbani
Brooklyn,NY
Summary
Passionate and self-motivated Key Account Manager with 13+ years of management experience. Experienced in growth stage vertical of a unicorn Fin Tech startup with demonstrated ability to thrive in ambiguous, deadline-driven environments, exceeding target goals autonomously. Proven track record of B2B sales, account management, product training, post-sales operations, client retention, and revenue growth. Skilled in establishing strong customer relationships, maintaining high customer satisfaction, and cross-functional collaboration. Keen eye for identifying patterns for process improvement with a bias towards action. Able to explain technical information to a wide range of audiences. Recognized for impactful solutions, attention to detail, organizational leadership, superior communication and follow through skills.
Overview
13
13
years of professional experience
Work History
Key Account Manager
Sunbit
04.2022 - Current
- Drove ongoing expansion of fastest-growing vertical at unicorn FinTech startup, trained 300+ new clients while effectively maintaining ongoing engagement.
- Top performer with MoM growth, generating over $5M in revenue.
- Managed BoB of 200+ key accounts in Northeast region.
- Selected to test pilot on training presentation deck and provide feedback for process improvement.
- Selected to lead pilot initiative to improve operational efficiency and streamline project management processes. Challenged initial idea, demonstrating more streamlined approach.
- Utilized Salesforce, Tableau, and Excel to manage and track account performance, analyze data, and deliver actionable insights.
- Aligned customer strategies with product to meet revenue targets. Created action plans to drive successful execution of KPI goals.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plan.
- Proactively identified potential issues within key accounts, taking immediate corrective action to prevent loss of business or dissatisfaction.
- Collaborated with cross-functional teams in multiple time zones to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Tailored additional virtual training and webinars via Google Meet and Zoom.
Account Executive
Diagnostic Ultrasound Sales & Service
01.2016 - 01.2022
- Managed sales cycle and account management throughout Northeast territory for distributor of medical diagnostic testing equipment and software.
- Built strong customer relationships through delivering outstanding customer service, generating over $2M in revenue.
- Managed more than 100 accounts ranging in size from sole owner private medical practices to large national hospital networks, including but not limited to: Yale New Haven Health, Hartford, Northwell Health, Weill Cornell.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Designed and delivered informative presentations to potential clients, showcasing unique value of products or services offered.
- Conducted regular check-ins, provided post-sale support with existing clients to assess their needs and identify upselling opportunities.
- Educated and assisted customers on company products by preparing and distributing marketing collateral, product training videos, and forms.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Designed and conducted multi-level training programs ranging from physicians to technicians, nurses, and other personnel, effectively communicating complex ideas in layman's terms as needed.
- Organized and participated in trade shows to increase company sales and expand brand awareness.
Senior Medical Technician
First Choice Diagnostics
02.2011 - 12.2016
- Provide patients with access to medical testing in tri-state area for mobile medical diagnostic company.
- Identified and negotiated new account service contracts, expanding company footprint by 10%.
- Responsible for managing team of five technicians.
- Trained junior technicians and other personnel on testing equipment and procedures, contributing to overall team success and cohesion.
Increased efficiency of workflows by streamlining data and clerical processes.
Education
BBA - Business for Health Professions
CUNY Brooklyn College
Brooklyn, NYSkills
- Key Account Management
- Training & Engagement
- Customer Retention
- Post-Sales Support
- Relationship Building
- Cross-Functional Collaboration
- Customer Success
- Presentations
- Process Improvement
- Consultative Sales
Timeline
Key Account Manager
Sunbit
04.2022 - Current
Account Executive
Diagnostic Ultrasound Sales & Service
01.2016 - 01.2022
Senior Medical Technician
First Choice Diagnostics
02.2011 - 12.2016
BBA - Business for Health Professions
CUNY Brooklyn College