Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexis Paulson

Denton

Summary

I worked at Dollar General for about a year and a half. During this time I developed leadership and team working skills. This position brought me the ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. This position also allowed me to gain close relationships with both the team but also regular customers.

Overview

2
2
years of professional experience

Work History

Shift Lead

Dollar General
01.2024 - 08.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Science -

Dallas College Cedar Valley
3030 N Dallas Ave, Lancaster, Tx
05-2025

High School Diploma -

Lancaster High School
200 E Wintergreen Rd, Lancaster, TX 75134
05-2025

Bachelor of Arts - Biology

University of North Texas
2450 Brinker Rd, Denton, TX 76208
05-2029

Skills

  • Customer service focus
  • Employee training
  • Relationship management
  • Cash handling
  • Flexible schedule
  • Training assistance
  • Opening and closing duties
  • Customer engagement
  • Sales floor recovery
  • Returns and exchanges

Languages

Spanish
Limited Working

Timeline

Shift Lead

Dollar General
01.2024 - 08.2025

Associate of Science -

Dallas College Cedar Valley

High School Diploma -

Lancaster High School

Bachelor of Arts - Biology

University of North Texas

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