Alexis Payan
Kingwood
Summary
Consistency and hard work will lead you to success
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator/Business Office Manager
Western Dental/Brident Dental
12.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Lead Scheduling Receptionist
Accelerated Urgent Care
08.2021 - 11.2022
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Facilitated a smooth check-in process for patients, ensuring all necessary paperwork was completed accurately.
- Contributed to overall office efficiency by performing various administrative tasks such as filing, copying, and data entry as needed.
- Increased office productivity by managing multiple phone lines and directing calls to appropriate personnel as needed.
Coordinator
Kaiser Permanente
01.2020 - 08.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized schedules for patients and employees
Stocker
PetSmart
04.2019 - 12.2019
- Stocked shelves by serial numbers and made sure the shelves were front faced and organized
Cashier
Ono Hawaiian BBQ
09.2018 - 04.2019
- Took care of money drops and orders for food and drinks, made sure all customers felt at home and welcomed with great customer service and satisfaction
Popeyes manager
Amirian & company
07.2017 - 12.2018
- Giving consistent supervision, counting and assigning cash registers, counting and delivering deposit, labor and distributing breaks to lower level employees and maintaining their position. Started off as a crew member and promoted to shift - leader
Education
High school or equivalent -
Buena Park High School
Buena Park, CA05.2018
Skills
- Scheduling
- Training
- Management
- Supervising Experience
- Inventory Control
- Warehouse Experience
- Inventory
Timeline
Patient Care Coordinator/Business Office Manager
Western Dental/Brident Dental
12.2023 - Current
Lead Scheduling Receptionist
Accelerated Urgent Care
08.2021 - 11.2022
Coordinator
Kaiser Permanente
01.2020 - 08.2021
Stocker
PetSmart
04.2019 - 12.2019
Cashier
Ono Hawaiian BBQ
09.2018 - 04.2019
Popeyes manager
Amirian & company
07.2017 - 12.2018
High school or equivalent -
Buena Park High School
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