Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Peacher

Hagerstown,MD

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

6
6
years of professional experience

Work History

Restaurant Front of House Manager

Rumsey Tavern
01.2024 - Current
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
  • Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
  • Conducted regular staff meetings of up to 15 employees to provide updates, address concerns, and maintain open lines of communication among team members.
  • Boosted restaurant revenue with strategic marketing initiatives and promotions to attract new customers.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.

Human Resources Manager

Antietam Logistics
08.2020 - Current
    • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
    • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
    • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
    • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
    • Organized and led staff orientation programs and training to promote collaboration.
    • Motivated employees through special events, incentive programs, and constructive feedback.
    • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
    • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
    • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
    • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
    • Weekly scheduling for all employees.
    • Helping guide current and new employees with 401k, and insurance plans.

Certified Medical Technician

The Arc Of Washington County, Inc
05.2018 - 12.2020
  • Displayed adaptability and flexibility by learning new techniques and procedures as required, allowing for seamless integration of cutting-edge medical technology into daily operations.
  • Contributed to the overall efficiency of the medical facility by maintaining organized records and logs of all performed tests.
  • Built strong relationships with colleagues across departments by collaborating well as part of a multidisciplinary team.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Education

No Degree - Management Boot Camp

Hagerstown Community College
Hagerstown, MD
03.2023

High School Diploma -

South Hagerstown High School
Hagerstown, MD
06.2016

Skills

  • Operational Efficiency
  • Staff Motivation
  • Employee Scheduling for over 100 employees
  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Benefits and compensation management
  • Corrective Action Planning
  • Recruitment and hiring
  • Human Resources Operations
  • Onboarding and Orientation
  • Staff Management
  • Performance Appraisal
  • Employee Handbook Development
  • Training programs
  • Payroll Management
  • Leadership Training and Development
  • Coaching and Mentoring

Timeline

Restaurant Front of House Manager

Rumsey Tavern
01.2024 - Current

Human Resources Manager

Antietam Logistics
08.2020 - Current

Certified Medical Technician

The Arc Of Washington County, Inc
05.2018 - 12.2020

No Degree - Management Boot Camp

Hagerstown Community College

High School Diploma -

South Hagerstown High School

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Alexis Peacher