Alexis Perez
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Manager / Co Owner
Chillgrin Corp
12.2019 - 11.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Verizon
05.2000 - 11.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Computer And Information Sciences
Lehman College of The City University of New York
The Bronx, NY12.1999
Skills
- Business Development
- Workforce Management
- Policy Implementation
- Contract Management
- Strategic Planning
english and spanish
great communication and speaking skill in english and spanish
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager / Co Owner
Chillgrin Corp
12.2019 - 11.2023
Customer Service Representative
Verizon
05.2000 - 11.2018
Bachelor of Science - Computer And Information Sciences
Lehman College of The City University of New York