Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexis Perez

San Antonio

Summary

Dynamic professional with extensive experience in cash handling and customer service at Frost Bank. Proven ability to enhance team collaboration and problem-solving skills, ensuring operational excellence. Recognized for building strong relationships with customers and colleagues, while maintaining confidentiality and accuracy in all transactions. Committed to delivering exceptional service and fostering a positive environment.

Overview

7
7
years of professional experience

Work History

Teller

Frost Bank
San Antonio
02.2024 - Current
  • Accurately handle and process various forms of currency, including cash, checks, and other negotiable instruments.
  • Balance the cash drawer at the beginning and end of each shift, ensuring that the cash on hand matches the transaction records.
  • Address customer concerns in a professional and efficient manner, escalating issues to supervisors when necessary.
  • Maintain the confidentiality of customer information and bank records.
  • Work closely with other team members and departments to ensure smooth operations and high-quality service delivery.
  • Greet customers with a warm and friendly smile, creating a welcoming environment as they enter the bank. Make them feel valued and comfortable throughout their visit.

General Store Manager

Mexico En La Piel
San Antonio
01.2020 - 02.2024
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Provided customers with information about product features and assisted them in selecting items.
  • Established relationships with vendors to ensure timely delivery of merchandise.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Team Leader

Whataburger
San Antonio
12.2017 - 12.2019
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Provided exceptional service to high volume of daily customers.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Conducted daily team meetings to discuss operational objectives and customer service standards.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2022

Skills

  • Cash handling
  • Transaction processing
  • Customer service
  • Cash drawer balancing
  • Confidentiality maintenance
  • Team collaboration
  • Relationship building
  • Problem solving
  • Employee training

References

References available upon request.

Timeline

Teller

Frost Bank
02.2024 - Current

General Store Manager

Mexico En La Piel
01.2020 - 02.2024

Team Leader

Whataburger
12.2017 - 12.2019

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE