Alexis Perez
Dallas
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Adaptable and efficient front desk receptionist known for strong teamwork and customer service skills. Experienced in managing appointment scheduling and patient check-ins, ensuring smooth operations and a positive experience for all clients. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Asana Dental
Aubrey
02.2025 - Current
- Maintained organized front desk area and ensured a welcoming environment.
- Scheduled patient appointments using electronic health record system.
- Managed patient check-in and check-out processes efficiently.
- Maintained patient records and ensured confidentiality compliance.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Utilized office software to update records and manage schedules efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Collected payments from patients in accordance with established policies and procedures.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
Host
Sidecar Social
Dallas
11.2023 - 03.2024
- Greeted and seated guests efficiently in a busy social environment.
- Managed reservation system to optimize guest flow and seating arrangements.
- Maintained cleanliness and organization of the host station throughout shifts.
- Assisted guests with menu inquiries and provided recommendations as needed.
- Handled guest complaints professionally to enhance customer satisfaction.
- Monitored dining area for open tables and prepared them for incoming guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Sales Associate
Express Clothing
Dallas
01.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers in selecting clothing and accessories.
Education
Bachelor of Science And Nursing - Nursing Science
Brookhaven College
Dallas, TX05.2026
Skills
- Listening Skills
- Exceeding Customer Expectations
- Reading Comprehension Skills
- Adaptable and Flexible
- Sales Expertise
- Money Handling
- Cash Register Operation
- Retail Store Operations
- Communications Strategies
- Teamwork and Collaboration
- Customer Assistance
- Patient care
- Customer service
- Appointment scheduling
- Front office procedures
- Electronic health records
- Client service
- Time management
- Team collaboration
- Sales expertise
- Customer engagement
- Goal tracking
- Sales trends
Timeline
Front Desk Receptionist
Asana Dental
02.2025 - Current
Host
Sidecar Social
11.2023 - 03.2024
Sales Associate
Express Clothing
01.2022 - 02.2023
Bachelor of Science And Nursing - Nursing Science
Brookhaven College