Alexis Pena
Houston,TX
Summary
Care Coordinator with a proven track record at Meridian Hospital, excelling in scheduling and patient assessment. Expert in quality assurance and database coordination, ensuring seamless care delivery. Recognized for training staff and enhancing operational efficiency, fostering a culture of excellence in patient care and communication.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Meridian Hospital
09.2024 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted in managing patient records using electronic health record systems for accuracy and compliance.
- Monitored patient follow-up procedures to ensure continuity of care and adherence to treatment plans.
- Supported insurance verification processes, streamlining authorizations for services rendered.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Supported hiring operations by conducting candidate outreach and scheduling interviews for clinical and administrative roles.
- Experience with personal injury including communication with attorneys.
Certified Trainer
Chic-Fil-A
07.2023 - 09.2024
- Trained new crew members on operational procedures and customer service standards.
- Facilitated ongoing skill assessments to ensure compliance with company policies and safety regulations.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
Crew Trainer
Dairy Queen
05.2020 - 09.2022
- Assisted in inventory management and restocking of supplies during peak hours.
- Implemented best practices for cash handling and transaction accuracy.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
High School Diploma -
La Joya High School
La Joya, TXSkills
- Scheduling
- Care planning
- Quality assurance
- Organizational standards
- Strategic planning
- Database coordination
- Health literacy
- Time management
- Multitasking and organization
- Verbal and written communication
- Data entry
- Patient assessment
- Healthcare
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Care Coordinator
Meridian Hospital
09.2024 - Current
Certified Trainer
Chic-Fil-A
07.2023 - 09.2024
Crew Trainer
Dairy Queen
05.2020 - 09.2022
High School Diploma -
La Joya High School