ALEXIS PETTEY
Galloway
Summary
Professional and experienced healthcare provider prepared for demanding role. Strong background in patient care, vital signs monitoring, and assisting with daily living activities. Known for effective collaboration, adaptability, and reliability. Skilled in fostering compassionate and supportive environment while maintaining high standards of care.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
State Tested Nursing Assistant
FRIENDSHIP VILLAGE OF DUBLIN
09.2023 - Current
- Provide direct patient care to 15+ residents per shift, assisting with bathing, dressing, feeding, and grooming.
- Monitor and record patient vital signs including blood pressure, temperature, and pulse, reporting abnormalities to licensed staff.
- Assist patients with safe ambulation, transfers, and repositioning to prevent pressure sores and falls.
- Support nurses with clinical tasks such as specimen collection, charting, and medical equipment preparation.
- Recognized by supervisors for maintaining a high standard of compassionate care and professionalism.
CAREGIVER- Home Health Aide
FRIENDSHIP VILLAGE OF DUBLIN
07.2021 - 09.2023
- Delivered individualized care to residents with dementia, Alzheimer’s, and chronic illnesses.
- Implemented infection control protocols, contributing to a 15% reduction in illness-related incidents.
- Collaborated with interdisciplinary team members to develop and follow individualized care plans.
- Documented care provided in EMR systems with 100% accuracy and timeliness.
- Assist clients in their daily personal tasks, such as bathing or dressing. Perform housekeeping tasks, such as laundry, washing dishes, and vacuuming. Help to organize a client's schedule and plan appointments. Arrange transportation to doctors' offices or other outings.
Customer Service Representative
Spectrum Customer Operations
Columbus, OH
06.2020 - 08.2022
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Managed patient eligibility verification using Molina Health Care systems, enhancing accuracy in service delivery.
- Trained new team members on company protocols and customer service best practices, fostering team development.
- Streamlined communication processes between departments to improve response times and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
MOLINA HEALTH CARE
02.2019 - 02.2021
- Handled 50+ customer inquiries per day, providing efficient and courteous support.
- Maintained high customer satisfaction ratings and received recognition for outstanding service.
- Communicated effectively with clients and team members to ensure smooth operations.
- Resolved complaints and conflicts promptly, demonstrating problem-solving and empathy.
Education
High School Diploma -
Brookhaven High School
01-2011
Skills
- Patient Care & Safety
- Activities of Daily Living (ADLs)
- Vital Signs Monitoring
- Infection Control & Sanitation
- Mobility Assistance & Transfers
- Resident Advocacy
- Communication & Teamwork
- Compassionate Resident Support
- Electronic Medical Records (EMR)
- Customer Service & Active Listening
- Conflict Resolution
- Problem Solving
- Vital signs monitoring
- Basic life support
- Patient care
- Bathing assistance
Accomplishments
- Consistently praised by supervisors for reliability, teamwork, and compassionate care.
- Maintained perfect attendance record for 12 consecutive months.
Certification
- State Tested Nursing Assistant (STNA) Certification – 2024
- CPR & First Aid Certified – 2024
- HIPAA & Infection Control Training – 2025
Languages
English
Full Professional
Timeline
State Tested Nursing Assistant
FRIENDSHIP VILLAGE OF DUBLIN
09.2023 - Current
CAREGIVER- Home Health Aide
FRIENDSHIP VILLAGE OF DUBLIN
07.2021 - 09.2023
Customer Service Representative
Spectrum Customer Operations
06.2020 - 08.2022
Customer Service Representative
MOLINA HEALTH CARE
02.2019 - 02.2021
High School Diploma -
Brookhaven High School