Alexis Phelmetta- Jackson
New Haven,CT
Summary
Resourceful, passionate, and results-driven seeking a position utilizing my exceptional skills and highly organized approach to improve the overall efficiency of the establishment. Bringing 20+ years' successful track record in problem-solving, communication and time management to provide effective support to the workplace environment.
Overview
25
25
years of professional experience
Work History
Administrative Assistant Behavioral Health
Cornell Scott Hill Health Center
10.2023 - Current
- Managed scheduling and calendar coordination for executive leadership teams.
- Developed and maintained filing systems to ensure efficient information retrieval.
- Facilitated communication between departments to optimize workflow and project updates.
- Processed incoming correspondence, prioritizing urgent matters for timely response.
- Responsible for performing all secretarial and office managerial functions required by the Director in order to ensure smooth managerial/business operations.
- Responsible for answering calls and inquiries relative to department functions. Responds accordingly and/or relays accurate messages.
- Responsible for recording and calculating timesheets for the appropriate department, if applicable.
- Responsible for collection and distribution of mail within the department as appropriate.
- Greets and assists staff and visitors. Maintains a respectable and professional attitude with co-workers, supervisors and patients at all times.
- Oversees the maintenance and stock of general office supplies.
- Documents approved CS-HHC sliding scale fees in the billing system ensuring that the discount is correct.
- Performs collection and posts payments to accounts as required.
- Responsible for verifying insurances and assist patients with inactive insurance needs.
- Coordinates and prepares third party billing and management of provider/facility credentialing with third party payers, if applicable.
- Attends meetings as assigned by the Director.
- Performs all other duties as assigned.
Parent Educator/Home Visitor
Yale-New Haven Hospital
09.2022 - 08.2023
- Provides parent education, developmental information and family support to parents through personal home visits to promote the healthy development of children from pregnancy to kindergarten.
- Familiarized with the EPIC software system.
- ECIS.
- Parent as Teachers curriculum.
Business Associate
Yale-New Haven Hospital
09.2019 - 09.2022
- Answer and transfer phone calls, appropriately forwarding messages and following up on inquiries.
- Provide information to callers as needed.
- Assist patients, visitors, and staff within the unit.
- Familiarized with the EPIC software system.
- Admit and discharge patients.
Sr Administration Associate
Yale-New Haven Hospital
07.2018 - 09.2019
- Receives and responds to all e-mails.
- Greet visitors, answered phone, and provided information to callers as needed.
- Filing, scheduling appointments.
- Tracking office inventory, including ordering supplies, coordinating deliveries and managing vendor contracts.
- Prepare Tumor Registry monthly meetings.
- Serves on the Cancer Committee, taking minutes and advising the Committee on the interpretation of Commission on Cancer (CoC) standards.
- Coordinating the activities of the Cancer Committee under the direction of the physician chairperson.
- Serves on the Cancer Committee, taking minutes and advising the Committee on the interpretation of Commission on Cancer (CoC) standards.
- Maintains compliance with the CoC standards for accredited cancer programs. Coordinates the CoC Cancer Program Accreditation Survey, including preparation of the annual Survey Application Record (SAR).
- Writes policies and procedures for the Cancer Program and ensures that the Procedure Manual meets CoC standards.
- Provides Cancer Registry data to hospital administration for strategic planning.
- Coordinates quality assurance activities and educates registry staff.
- Completes annual performance evaluations. Develops the annual report, consisting of multiple pages of illustrations, stories and data to educate the community on the excellent Cancer programs.
- Prepared other duties upon request.
Information Associate
Yale-New Haven Hospital
11.2016 - 07.2018
- Processing relevant requests and application forms; accurate and speedy data entry into appropriate system.
- Receives and responds to all e-mails.
- Researches required information in the applicable database.
- Assists staff in administrative duties.
- Familiarized with the EPIC software system.
- Admit and discharge patients.
Administrative Assistant
Community Health Network
11.2015 - 10.2016
- Greeted visitors, answered phone, and provided information to callers as needed.
Community Support Assistant
Continuum of Care
01.2015 - 01.2016
- Ensured the well-being of clients in the day program and/or group home by promoting their development.
- Assisted clients in their physical, social, emotional and daily life skills development; increasing their independence and allowing them to function appropriately within the community.
Direct Support Staff
Caring Family Solution
01.2015 - 01.2015
- Provided support to assist clients in achieving their desired quality of life.
- Assisted clients with independence skills.
- Ensured optimal health and safety while providing prescribed support and supervision.
ABA Therapist
The Institute of Professional Practice
01.2014 - 01.2014
- Provided individuals in the home with the activities of daily living and community participation.
- Assisted director with overall operations.
Billing Clerk
Logisticare
01.2012 - 01.2014
- Assessed payments owed to transportation companies who provided transportation to individuals with State medical insurance.
- Prepared and issued invoices to customers.
- Analyzed statements and updated customer files.
- Compiled documents, sales tickets, purchase orders and hospital records.
Secretary
Connecticut Orthodontics
01.2008 - 01.2009
- Greeted visitors, answered phone, filing, scheduling appointments, provided information to callers as needed.
- Communicated and clarified contracts to new patients, other duties upon request.
Secretary
Priority Care, Inc.
01.2004 - 01.2005
- Greeted visitors, ascertained nature of business and conducted visitors to employer and/or appropriate person.
- Answered phones and provided information to callers, as needed.
- Captured dictation and otherwise relieved officials of clerical work and minor administrative business details.
- Located and attached appropriate file to correspondence to be answered by employer.
- Composed and typed routine correspondence.
Front Desk Agent
Comfort Inn
01.2003 - 01.2004
- Greeted guests, registered and assigned rooms to guests, issued room keys and escort instructions to attender.
- Offered information pertaining to available services and facilities of the hotel, points of interest and entertainment attractions.
- Communicated features of rooms, such as operation of radio, television, telephone and night-lock.
- Compiled records of calls for service and various parts of hotel.
Clerk Typist
Urban Youth Elementary School
01.2001 - 01.2002
- Maintained business records and reports, with the use of a typewriter.
- Routed calls received by determining nature of business and directed callers to the appropriate destination.
- Prepared memos, correspondence, reports and other documents upon request.
Education
Bachelor of Science - Human Services
Springfield College
Springfield, MA01.2013
Skills
- Highly Motivated
- Detail Oriented
- Dependable and Reliable
- Computer Literate
- Flexible and Energetic
- Excellent Organizational Skills
- Proficient in Microsoft Office Software/EPIC
- Exceptional Interpersonal Skills
- Quickly Adapts to a Fast Pace Work Environment
- Swift to Learn New Procedures and Policies
Timeline
Administrative Assistant Behavioral Health
Cornell Scott Hill Health Center
10.2023 - Current
Parent Educator/Home Visitor
Yale-New Haven Hospital
09.2022 - 08.2023
Business Associate
Yale-New Haven Hospital
09.2019 - 09.2022
Sr Administration Associate
Yale-New Haven Hospital
07.2018 - 09.2019
Information Associate
Yale-New Haven Hospital
11.2016 - 07.2018
Administrative Assistant
Community Health Network
11.2015 - 10.2016
Community Support Assistant
Continuum of Care
01.2015 - 01.2016
Direct Support Staff
Caring Family Solution
01.2015 - 01.2015
ABA Therapist
The Institute of Professional Practice
01.2014 - 01.2014
Billing Clerk
Logisticare
01.2012 - 01.2014
Secretary
Connecticut Orthodontics
01.2008 - 01.2009
Secretary
Priority Care, Inc.
01.2004 - 01.2005
Front Desk Agent
Comfort Inn
01.2003 - 01.2004
Clerk Typist
Urban Youth Elementary School
01.2001 - 01.2002
Bachelor of Science - Human Services
Springfield College
Similar Profiles
Colette GleedColette Gleed
Clinician at Cornell Scott Hill Health CenterClinician at Cornell Scott Hill Health Center
Marcelo H. AlvarezMarcelo H. Alvarez
Senior Financial Analyst at Cornell Scott Hill Health CenterSenior Financial Analyst at Cornell Scott Hill Health Center
John Tirone IV, RN, BSNJohn Tirone IV, RN, BSN
Internal Medicine Site Lead RN at Cornell Scott Hill Health CenterInternal Medicine Site Lead RN at Cornell Scott Hill Health Center
Adam MalachiAdam Malachi
Fulfillment Associate at AmazonFulfillment Associate at Amazon
Daniel WernerDaniel Werner
Team Leader at Wegmans Food Markets, IncTeam Leader at Wegmans Food Markets, Inc