Alexis Phillips
Williamston
Summary
A responsible, hardworking, candidate. Proficient in communication with customers and or potential clients, and a fast learner. Passionate and motivated, with a drive for excellence. Over 3 years in customer service and customer relations experience.
Overview
7
7
years of professional experience
Work History
Store Manager
Dollar General
03.2022 - Current
- Worked with the team to improve efficiency on various projects
- Interacted with customers to assess their needs and recommend products or services
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager
- Analyze customer feedback and make recommendations for how to improve processes and service levels
- Advanced to keyholder and assistant manager-in-charge in the absence of the manager
- Provided excellent customer service in a timely manner
Setup Operator
Frankische Industrial Pipes
09.2017 - 01.2022
- Moved products to the next station for further processing or packaging
- Read and understood the production orders to complete accurate work and minimize wasted resources
- Completed basic repairs to restore the performance of a malfunctioning machine
- Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow
- Completed routine maintenance and basic repairs to restore machine performance
Assembly Line Operator
HTI Staffing, Robert Bosch Co.
04.2021 - 05.2021
- Used various machines, measuring devices, and hand tools to accomplish assembly tasks
- Inspected line continuously and removed deficient products for rework or reclamation
- Complied with OSHA, EPA, and industry-specific regulations for compliant manufacturing
- Helped keep line moving with consistent use of good manufacturing practices
- Performed quality checks on parts and products
Customer Service Representative
Sitel Group
04.2020 - 04.2021
- Documented, researched, and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Anticipated needs and resolved problems to keep customers happy
- Delivered fast and friendly service regarding questions and service complaints
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
Shipping and Receiving Manager
DSV Solutions
05.2019 - 02.2020
- Checked and signed delivery slips to receive shipments
- Connected with transport companies to expedite, trace, and return merchandise
- Generated invoices and other shipping documentation to facilitate outgoing loads
- Produced clear and accurate bills of lading and other paperwork to avoid errors and delays
- Worked with the carrier representatives to arrange shipments and resolve issues
- Drafted documents such as work orders, bills of lading, shipping orders, and packing slips
Education
High School -
Palmetto High School
Williamston, SC01.2013
Skills
- Hospitality and accommodation
- Cultural awareness
- Data recording
- Time management
- Microsoft Word
- Problem resolution
- Paperwork processing
- Shipping coordination
- Motivated team player
Timeline
Store Manager
Dollar General
03.2022 - Current
Assembly Line Operator
HTI Staffing, Robert Bosch Co.
04.2021 - 05.2021
Customer Service Representative
Sitel Group
04.2020 - 04.2021
Shipping and Receiving Manager
DSV Solutions
05.2019 - 02.2020
Setup Operator
Frankische Industrial Pipes
09.2017 - 01.2022
High School -
Palmetto High School