Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Phillips

Dille,WV

Summary

Compassionate and dedicated professional with extensive experience at Open Doors, Inc., excelling in client advocacy and behavioral assessment. Proven ability to enhance client well-being through effective communication and empathy, while maintaining meticulous documentation. Skilled in crisis management and fostering teamwork, ensuring optimal care and support for diverse client needs.

Overview

2026
2026
years of professional experience

Work History

Supported Living Companion

Open Doors, Inc.
04.2025 - Current
  • Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
  • Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
  • Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
  • Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
  • Encouraged independence through skill-building exercises tailored to each client''s unique abilities and limitations.
  • Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
  • Organized important documents related to healthcare, finances, or legal matters for easy access by clients or their family members when needed.
  • Supported families by maintaining clear communication about their loved one's progress and overall health status.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided reliable transportation for medical appointments, errands, and social outings to support client engagement in the community.
  • Enhanced client well-being by providing compassionate care and companionship.
  • Prepared nutritious meals tailored to individual dietary requirements, contributing to the overall health of clients.
  • Facilitated open lines of communication between all members of the caregiving team, contributing to a cohesive support network for the client.
  • Provided emotional support during difficult times, acting as a consistent and reliable source of companionship for clients.
  • Managed medications accurately according to prescribed schedules, ensuring proper dosages were administered for optimal results.
  • Educated clients on wellness practices such as exercise routines or relaxation techniques for improved quality of life.
  • Collaborated with healthcare professionals to ensure optimal client care plans were implemented effectively.
  • Established trusting relationships with clients through attentive listening skills and genuine empathy towards their personal struggles.
  • Ensured safety of clients through diligent monitoring of their physical and emotional needs.
  • Developed personalized recreational activities that catered to individual interests, fostering mental stimulation and enjoyment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Washed floors, vacuumed and disposed of garbage.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.

Administrative Services Assistant (BPH)

WV Department of Health and Human Resources
08.2023 - 05.2024
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Expedited invoice processing, ensuring timely vendor payments while maintaining accurate financial records.
  • Improved communication among departments, facilitating cross-functional collaboration and project completion.
  • Assisted in the planning and execution of company events, boosting employee engagement and morale.
  • Liaised between designated service area and outsource partner for prompt problem resolution.
  • Simplified workload distribution by creating task lists for team members based on priority levels and deadlines.
  • Worked calmly and with patience under pressure to execute tasks under ever-changing circumstances.
  • Ensured document security by establishing a confidential filing system for sensitive company information.
  • Strengthened interdepartmental relationships through regular communication channels.
  • Facilitated smooth departmental transitions during personnel changes, providing training support to new hires as needed.
  • Provided administrative support during company audits; organizing documents required for review.
  • Increased accuracy in data entry tasks through diligent proofreading and attention to detail.
  • Maintained punctuality in meeting scheduling through effective calendar management techniques.
  • Aided project completion stages by compiling relevant research materials when necessary.
  • Prepared professional correspondence on behalf of executives, effectively communicating essential information to external parties.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Performed research to collect and record industry data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Social Services Assistant (BCFH)

WV Department of Health and Human Resources


  • Collaborated with assigned partners to troubleshoot issues related to maintenance, retention and storage of file contents.
  • Executed tactical plans to minimize disruption, achieve accuracy in administrative processes and support integrity of externally distributed work products.
  • Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
  • Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
  • Improved client outcomes by developing and implementing individualized case plans.
  • Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
  • Monitored program outcomes using data analysis techniques, informing continuous quality improvement efforts within the organization.

Social Services Assistant (BCFS)

WV Department of Health and Human Resources
06.2022 - 07.2022
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
  • Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
  • Monitored program outcomes using data analysis techniques, informing continuous quality improvement efforts within the organization.
  • Established and maintained a wide network of professional contacts within the social services sector, enabling rapid access to additional resources as needed for client success.

Staff Member

McDonald's
06.2020 - 02.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Observed packing operations to verify conformance to specifications.

Education

Clay County High School
Clay, WV
05.2023

Skills

  • Empathy display
  • Client assessment
  • Caseload management
  • Client advocacy
  • Behavioral assessment
  • Progress documentation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Certified in CPR/AED
  • Microsoft office
  • Relationship building
  • Documentation skills
  • Task prioritization
  • Self motivation
  • Maintaining client records
  • Computer literacy
  • Life skills development
  • Workflow management
  • De-escalation techniques
  • Continuous improvement
  • Adaptability
  • Confidentiality practices
  • Written communication
  • Case file management
  • Document management
  • Data confidentiality
  • Crisis management
  • Applied behavior analysis
  • Data entry software
  • Resident support
  • Coping techniques
  • Microsoft Access

Timeline

Supported Living Companion

Open Doors, Inc.
04.2025 - Current

Administrative Services Assistant (BPH)

WV Department of Health and Human Resources
08.2023 - 05.2024

Social Services Assistant (BCFS)

WV Department of Health and Human Resources
06.2022 - 07.2022

Staff Member

McDonald's
06.2020 - 02.2021

Social Services Assistant (BCFH)

WV Department of Health and Human Resources

Clay County High School

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