Alexis Pierson
Kent,Wa
Summary
Calm and dedicated Customer Service Representative with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Accomplished marketing professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager proficient in building teams and motivating personnel to new levels of performance. Creative Social Media Assistant with 1 year of diverse social media and marketing experience for corporations and agencies. Passionate social media resource and go-to person with proven success at helping to revolutionize media and marketing for clients and employers. Well-versed with social media software, tools and processes that result in visible and improved operations. Creative Website Content Manager with 1 year of experience generating and executing on-brand digital strategies and ideas. Resourceful expert at developing focused strategies, authoring strong content. Diligently reviewed analytics to measure success and guide future content creation. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Rep
06.2012 - 09.2012
- Terminix.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contact forms, prepare change of address records, or issue service discontinuance orders, using computers.
Intern
NAAM
02.2021 - 05.2021
- Worked well in team environment as well as independently.
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
- Provided assistance to others to complete tasks on time.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Liaised with management and instructors to receive constructive criticism for areas needing improvement.
- Analyzed and prioritized multiple responsibilities.
- Accepted instruction from management regarding assignments and tasks.
food prep
KFC
10.2015 - 12.2015
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
- Service Customers in eating places that specialize in fast service and inexpensive carry-out food.
- Clean and organize eating, service, and kitchen areas.
- Communicate with customers regarding orders, comments and complaints.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
Transit Security Officer
Securitas Security Services USA
06.2022 - 02.2023
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Security Guard
Allied Universal Security Services
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
High School Diploma -
Seattle Central Community College
Seattle, WA04.2021
Skills
- Database management
- Team collaboration
- Ability to analyze reports
- Improvement plan knowledge
- Quantitative skills
- Data evaluation
- Quality control
- Emergency Response
- Emergency Medical Care
- Perimeter Patrol
- Assertiveness
Certification
- CPR Certified License - 08/21/24
Timeline
Security Guard
Allied Universal Security Services
03.2023 - Current
Transit Security Officer
Securitas Security Services USA
06.2022 - 02.2023
Intern
NAAM
02.2021 - 05.2021
food prep
KFC
10.2015 - 12.2015
Customer Service Rep
06.2012 - 09.2012
High School Diploma -
Seattle Central Community College