Alexis Pinkerton
Salem,VA
Summary
Proven to enhance customer satisfaction and increase repeat business, I leveraged my exceptional customer service and cash handling skills at Starbucks and Wildwood Smokehouse. Adept at fostering positive environments and resolving conflicts, my contributions boosted team efficiency and service standards, demonstrating a results-driven and adaptable approach to hospitality.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
07.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Cultivated positive and inviting cafe atmosphere, encouraging repeat business and word-of-mouth referrals.
Waitress/Hostess
Wildwood Smokehouse
06.2017 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelors - Biology (Medical)
Radford University
Radford, VASkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Active listener
- Exceptional customer service
- Adaptive and creative
- Cash Register Operation
- Order Taking
- POS Systems
- Hospitality service expertise
- Professional Demeanor
- Performance Improvement
- Excellent math skills
- Conflict Mediation
- Product displays
- Table Bussing
- Customer Service
- Teamwork and Collaboration
- Adaptable and Flexible
Affiliations
HERO club
National BETA club
Timeline
Barista
Starbucks
07.2019 - Current
Waitress/Hostess
Wildwood Smokehouse
06.2017 - 06.2019
Bachelors - Biology (Medical)
Radford University