Alexis Poe
San Antonio,TX
Summary
I am an experienced productive administrative support worker with an organized nature. Skill set in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency and team performance in an office environment. Proficient in managing physical and digital records. Dedicated to working towards my goal in stepping into the healthcare field and becoming a part of a great team and a part of management one day as well. Currently sticking to my goal in completing my Bachelors in Healthcare Administration so I can go further in the healthcare sector. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Centralized Scheduler
HCA Healthcare: Methodist Hospital
12.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
- Reduced no-show rates by providing appointment reminders via phone, email, and text message.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
- Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Contributed to process improvements by identifying areas for increased efficiency within the centralized scheduling system.
- Coordinated pre-appointment requirements such as pre-authorizations or lab work for streamlined patient experiences on the day of their visit.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Updated provider availability regularly, adapting schedules as needed to accommodate vacations or unexpected absences from the office.
- Communicated proactively with colleagues about potential bottlenecks in patient flow to help prevent delays and maintain smooth operations throughout each day.
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
- Balanced provider schedules according to their preferences while also considering factors such as room availability, equipment needs, or optimal utilization of resources.
- Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in centralized scheduling.
Special Events Coordinator
Country Home Learning Center
07.2020 - 08.2020
- Coordinated special learning events for summer camp groups and educators
- Organized efficient set-up and clean-up for each event for quick facilities turnarounds
- Created schedules and timelines for events
- Managed event logistics and operations
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals
- Assisted Curriculum Coordinator with creating different activities for children
- Facilitated and created events that were fun for children and incorporated implementation of learning tools for them as well
- Helped create conducive and fun learning environment for hundreds kids and acceptable experience for parents.
Part Time Office Assistant
Country Home Learning Center
01.2010 - 02.2017
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Interacted with customers by phone, email or in person to provide information
- Completed clerical tasks such as filing, copying and distributing mail
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depletion
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Helped to manage over 40 employees' schedules while creating functional dynamics in the classroom
- Delivered clerical support by handling a range of routine and special requirements
- Produced high-quality documents, spreadsheets and presentations for internal staff and parents for their child's needs.
Teacher
Country Home Learning Center
11.2007 - 02.2017
- Worked with hundreds of children and teachers while training dozens of staff members
- Facilitated multiple calls from parents and guardians that pertained to children's issues and/or wellbeing
- Addressed behavioral and learning issues with parents and daycare management
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Dressed and changed infant and toddler diapers to maintain hygiene
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Manager well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted sensory development by providing access to different textures
- Consulted with parents to build and maintain positive support networks and support continuing educational strategies
- Educated students in foundational concepts, such as shapes, numbers and letters
- Incorporated music and play into developmentally appropriate activities
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
- Recruited, selected and retained quality administrators, teachers and support staff
- Taught children the importance of patience and understanding amongst each other
- Organized and engaged in recreational activities such as games and puzzles
- Encouraged good behaviors using positive reinforcement methods
- Established safe play environment for children.
Education
Bachelor of Science - Healthcare Administration
Purdue Global University
Indianapolis, IN05.2026
Academy of Richmond County
01.2004
Skills
- Proficient in Microsoft Word/ Excel/ PowerPoint
- Office systems management
- Confirming departure times
- Office supplies inventory management
- Opening and closing offices
- Office support (phones, faxing, filing)
- Time management
- Office work
- Front office operations
- Invoice Processing
- Scheduling
- Team Player
- Efficient Under Pressure
- Great Communication Skills
- Interpersonal Skills
- Task Prioritization
- Deadline Oriented
- Problem Solving
- Professionalism
- Attention to Detail
- Data Entry Proficiency
- Time Management
- Follow-up Skills
- Maintaining Confidentiality
- Calendar Management
- Appointment Coordination
- Resource Allocation
- Customer Service
- Effective Communication
- Analytical Thinking
- Telephone Etiquette
- Decision Making
- Conflict Resolution
- Process Improvement
- Project Coordination
- Meeting Planning
- Scheduling Expertise
- Organizational Skills
- Multitasking Abilities
- Adaptability
- Patient Relations
- Schedule Management
- Patient Scheduling
- Flexible Schedule
- Problem-Solving
Personal Information
Title: Healthcare Professional
References
- Rhonda Ponder, Assistant Director at Country Home Learning Center, (210) 422-1496
- Desiree Smith, Assistant Director at Country Home Learning Center, (210) 381-0897
- Michelle Torres, Assistant Director at Country Home Learning Center, (210) 264-5441
Timeline
Centralized Scheduler
HCA Healthcare: Methodist Hospital
12.2022 - Current
Special Events Coordinator
Country Home Learning Center
07.2020 - 08.2020
Part Time Office Assistant
Country Home Learning Center
01.2010 - 02.2017
Teacher
Country Home Learning Center
11.2007 - 02.2017
Bachelor of Science - Healthcare Administration
Purdue Global University
Academy of Richmond County