Alexis Polk
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Aston Carter
10.2023 - 04.2024
- Enrolling pt into appropriate program to help ensure the cost is not a barrier for their MS medicine/
- Assisted programs to help with MS Dispatching Patient information through completing work items, and ensuring the patient can receive medication properly
- Contacting patients' special pharmacies giving program and virtual debit card information so that the patient can receive affordable medication
- Working with the caseworker on the patient's behalf to remain on the program
- Expedite benefit investigations for appropriate financial assistance program
- Handling incoming calls from patients with account inquiries and changes
- Managing patients on therapy to remain, doing follow-up calls, suggesting other financial options, also in assistance giving complementary doses to eligible patients
- Sending out emails to retrieve patient information for the necessary documentation needed on account
- Collected, arranged, and input information into database system.
Benefit Verification Specialist
Ameri source Bergin
11.2022 - 05.2023
- Provided courteous and professional customer service to patients through inbound and outbound telephone support, as well as administrative functions
- Reviewed all patient insurance information needed to complete the benefit verification process
- Verified patient-specific benefits and documented details of various payer plans including patient coverage, cost share, and access/provider options
- Verified insurance in or out of network utilizing several online payer portals
- Updated insurance information into patients' accounts as well as verified and updated patient demographics in required systems.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
Administrative Assistant
Chevis Aerial Communications
04.2020 - 09.2022
- Provided a variety of complex and responsible administrative activities in support of the office and construction management team
- Performed front desk/reception duties including greeting guests, answering the phone, scheduling appointments with customers, and coordinating service calls with technicians.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Dispatcher
Keep It Moving Transportation
06.2017 - 11.2019
- Managed dispatch operations, assigning drivers and movers to booked moves, verifying appointments, coordinating schedule changes, client work order verification, and truck allocation
- Acted as point of contact for customers and conducted confirmation calls to ensure service was fulfilled
- Effectively managed multiple variables within a day including Confirmed all customer move details and packing needs before the scheduled move date
- Utilized CRM and Truck Tracking software to confirm move details and monitor driver location and timing.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Cashier/Customer Service Associate
Walmart
05.2015 - 05.2017
- Received and processed payments, and monitored cash, receipts, and balance at the end of the day
- Demonstrated customer service best practices following One Best Way (OBW) standards and procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - BASICS
Lone Star College Tomball
Tomball, TX01.2014
High School Diploma -
Tomball High School
01.2011
Skills
- Data entry specialist
- time Management
- Customer management relations
- Data Entry Software Database Familiarity
- Dispatcher
- Document analysis
- Resourceful research
- Customer Service Associate
- Inbound/ outbound calls
- SAP Knowledge
- Telephone Etiquette
- Creative Thinking
- Honest and Dependable
- Administrative Support
Accomplishments
- Exceed customer satisfaction goals
Skill Matrix
- Dispatcher, 2 Years
- Administrative Assistant, 2 Years
- Data Entry, CRM, 3+ Years
Willing To Work Remotely
True
Timeline
Operations Specialist
Aston Carter
10.2023 - 04.2024
Benefit Verification Specialist
Ameri source Bergin
11.2022 - 05.2023
Administrative Assistant
Chevis Aerial Communications
04.2020 - 09.2022
Dispatcher
Keep It Moving Transportation
06.2017 - 11.2019
Cashier/Customer Service Associate
Walmart
05.2015 - 05.2017
No Degree - BASICS
Lone Star College Tomball
High School Diploma -
Tomball High School