Salesforce
Alex Polk
Customer service Rep
Tomball,TX
"The only way to do great work is to love what you do"
Steve Jobs
Summary
With over six years of customer service experience in various settings, including on-location and remote, Proudly excelling in assisting customers and meeting their needs. Responsibilities have ranged from ringing up items to breaking down customer programs for optimal use. Known for having a positive attitude, accuracy, and speed in customer interactions, as well as proficient in transcribing and transferring data. As a self-starter, Reliably motivated, and highly organized, thriving both independently and in team environments. Pride myself on having straightforward approach, strong multitasking abilities, and exceptional problem-solving skills, which have contributed to long-term customer relationship successes. guaranteed quick learner, always ready to adapt and take on new challenges. Thanks for so much. Look forward to speaking with someone soon.
Overview
9
9
years of professional experience
1
1
Language
Work History
Program Specialist
TEK Systems Global Services
10.2023 - 05.2024
- - Enrolled over 100 patients in programs to ensure cost-effective access to MS medicine
- - Assisted in MS program dispatching and managed patient information for proper medication delivery
- - Contacted special pharmacies with program and debit card info for affordable medication access
- - Expedited benefit investigations for financial assistance programs
- - Managed patients on therapy with follow-up calls, financial assistance options, and complementary doses
- - Boosted customer satisfaction by addressing client concerns promptly and professionally
Benefit Verification Specialist
AmerisourceBergen
10.2022 - 05.2023
- - Provided courteous and professional customer service through inbound/outbound telephone support and administrative functions
- - Reviewed patient insurance information for benefit verification
- - Verified patient insurance, documented payer plans, and updated patient demographics
- - Managed high-volume caseloads while meeting benefit verification and authorization deadlines
Administrative Assistant
Chevis Aerial Communications
11.2020 - 09.2022
- - Supported office and construction management with complex administrative activities
- - Performed front desk duties, greeted guests, scheduled appointments, and coordinated service calls
- - Maintained confidentiality of sensitive information with secure filing systems
- - Delivered excellent customer service for 2 years through prompt responses and strong relationship building
- - Improved document organization with thorough file maintenance
Cashier
Walmart
07.2017 - 08.2020
- - Greeted customers and responded to their needs promptly
- - Managed cash register transactions with accuracy and speed
- - Built relationships with customers to encourage repeat business
- - Maintained balanced cash drawer and organized merchandise
- -Stood at end of register to generate customers ready to check out to reduce long lines.
Dispatcher
Keep It Moving Transportation
02.2015 - 11.2017
- - Managed dispatch operations, assigned drivers and movers, and coordinated schedule changes
- - Acted as point of contact for customers and conducted confirmation calls
- - Managed high-stress situations calmly and effectively
- - Coordinated timely delivery of goods and materials with drivers and personnel
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
Education
High School Diploma -
06.2011
- ROTC
Skills
- - Communication skills
- - Customer service oriented
- - Customer Management Relations
- - Technical Proficiency
- - Accuracy and attention to detail
- - Adaptability
- - Call center
- - Administrative background
- - Salesforce
- - Workday
- - Database management
- - Inbound/outbound calls
- -Data entry
- - 65wpm
- - Time management
- -Group and individual instruction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 8 in the development of New Fiber site locations.
Certification
- Licensed Cosmetologist - 1 1/2 years
Software
Workday
Verint
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionCompany CulturePaid time offHealthcare benefitsTimeline
Program Specialist - TEK Systems Global Services
10.2023 - 05.2024
Benefit Verification Specialist - AmerisourceBergen
10.2022 - 05.2023
Administrative Assistant - Chevis Aerial Communications
11.2020 - 09.2022
Cashier - Walmart
07.2017 - 08.2020
Dispatcher - Keep It Moving Transportation
02.2015 - 11.2017
Tomball High School - High School Diploma,
Interests
Technology
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