Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexis Portillo

Santa Fe,New Mexico

Summary

Motivated assistant manager with 2 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Big R Stores
Santa Fe, NM
09.2022 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Member Service Specialist

Sam's Club
Santa Fe, NM
04.2018 - 04.2021
  • Monitored trends in customer feedback in order to identify areas needing improvement within the organization.
  • Generated reports on membership activity for senior management review.
  • Performed daily audits of teller drawers to ensure compliance with security regulations.
  • Managed continuous delivery of top quality membership support.
  • Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Education

GED -

Santa Fe Community College
Santa Fe, NM

Skills

  • Recruiting and Interviewing
  • Sales Monitoring
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Employee Scheduling
  • Task Delegation
  • Sales Reporting
  • Staff Training and Development
  • Staff Supervision

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Manager

Big R Stores
09.2022 - Current

Member Service Specialist

Sam's Club
04.2018 - 04.2021

GED -

Santa Fe Community College

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Alexis Portillo