ALEXIS POTTICHEN
Carmichael,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Delivered successful training to numerous employees during tenure, educating on successful work processes and productivity strategies.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Seasonal WarehouseAssociate
Amazon Fulfillment Center
11.2017 - 12.2017
- Receives product using frequency scanners, sorts and packs products.
- Handle packages ranging from small envelopes up to boxes weighing up to 49 pounds.
- Operated carts, dollies, hand trucks and other moving equipment to move large quantities.
- Operate company specific point-of-sale system and balance cash drawer nightly.
- Develop friendly and professional customer relationships to ensure repeat visits.
- Responded to all customer inquires both in-store and over the phone.
Starbucks Clerk
Safeway Inc
10.2015 - 11.2017
- Operate electronic cash register, receive final payment from customer (cash or credit/debit).
- Develop and communicate current beverages, promotional products, and limited time offers.
- Multi-task and maintain calm and professional manner of operations during peak times.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Customer Service Professional
Emigh Hardware
05.2012 - 10.2015
- With great time management and multi-tasking skills looking for career opportunities
- Willing to work in a team or individual setting with room for growth.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
Education
High School Diploma -
Del Campo High School
Fair Oaks, CA05.2013
Skills
- Motivational Leadership
- Managing Operations and Efficiency
- Cash Handling Expertise
- Employee Coaching and Mentoring
- Effective Listening and Communication
- Adaptable Style
Timeline
Shift Supervisor
Starbucks
03.2018 - Current
Seasonal WarehouseAssociate
Amazon Fulfillment Center
11.2017 - 12.2017
Starbucks Clerk
Safeway Inc
10.2015 - 11.2017
Customer Service Professional
Emigh Hardware
05.2012 - 10.2015
High School Diploma -
Del Campo High School