Alexis Poulos
Macomb,MI
Summary
Dependable outgoing student to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Outdoor Services
Oakland Hills Country Club
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Used communication practices between departments to resolve issues.
- Trained new employees on daily protocols and standards.
- Displayed enthusiasm and promoted excellent service to customers, creating relationships among members.
- Worked along a team to supervise charity outings that hosted over 300 guests at a time to ensure everything ran as smoothly as possible
Host/ Carry-out
Trattoria Serventi
09.2017 - 04.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associates of Business - Business Administration
Macomb Community College
Warren, MI04.2024
High School Diploma -
Grosse Pointe North High School
Grosse Pointe Woods, MI06.2020
Skills
- Problem Solving
- Leadership
- Time-Management
- Attention to Detail
- Communication
- Customer Service Management
Timeline
Outdoor Services
Oakland Hills Country Club
06.2021 - Current
Host/ Carry-out
Trattoria Serventi
09.2017 - 04.2021
Associates of Business - Business Administration
Macomb Community College
High School Diploma -
Grosse Pointe North High School
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