Alexis Powell
Chester
Summary
With nearly six years of customer service experience in the food industry, retail, and the department of corrections, I have developed a strong skill set that includes administrative acumen, exceptional phone etiquette, and proficiency in computer skills. In my previous role as a Lab Tech Sr., I demonstrated the ability to handle complex tasks and maintain accurate documentation. Passionate about enhancing operational efficiency and supporting probation management through innovative data entry and tracking systems. Background in customer service and office management has equipped with necessary expertise to excel in this field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Service Assistant
Virginia Department of Corrections
07.2024 - Current
- Manage high-volume calls and direct inquiries efficiently, enhancing communication flow
- Accurately input court referrals for probationers, ensuring timely processing
- Coordinate with Chesterfield and Colonial Heights courts, fostering effective collaboration
- Communicate with jails to confirm release dates, ensuring accurate scheduling
- Deliver court mail to Chesterfield Courthouse, maintaining reliable document transfer
- Manage office operations and coordinate administrative tasks while demonstrating strong attention to detail and commitment to departmental efficiency
- Process sensitive documents and maintain accurate records while ensuring compliance with state regulations and security protocols
- Support staff and visitors with administrative needs while fostering positive relationships and maintaining professional communication standards
- Handle confidential information and execute data entry tasks with precision while maintaining organized filing systems
Lab Tech
Virginia Department of Corrections
08.2023 - 07.2024
- Oversee probationer urinalysis tests, ensuring compliance and accuracy
- Manage data entry in Coris & Shadow Track, maintaining up-to-date records
- Facilitate smooth testing processes, enhancing operational efficiency
- Supervise testing procedures, ensuring adherence to protocols
- Coordinate administrative duties, supporting probation management
- Streamline testing procedures through efficient data entry and tracking systems, ensuring accurate documentation and timely processing of specimens
- Coordinate with probation officers to facilitate testing schedules, maintain chain of custody, and provide comprehensive administrative support
Customer Service Representative
Suburban Propane
02.2023 - 08.2023
- Manage 30+ daily calls to sign up new customers, retrieve data, and cancel services
- Address account inquiries and escalate issues as needed
- Assess customer needs to recommend optimal solutions
- Enhance satisfaction by resolving conflicts and concerns effectively
- Analyze customer requirements through consultative approach, implementing tailored propane service solutions while maintaining exceptional service standards
- Facilitate seamless customer experience through proactive problem-solving, detailed product explanations, and efficient account management protocols
Clinical Advisor
Vetco
08.2022 - 02.2023
- Registered clients in Vetco system, enhancing service efficiency
- Assessed pet history to guide clients on care and vaccination needs
- Recorded pet weights and photos, ensuring accurate medical records
- Coordinated vet services, optimizing client flow and satisfaction
- Scheduled booster shots, improving client retention and health outcomes
- Coordinated seamless veterinary service workflows by assessing pet needs, scheduling appointments, and maintaining accurate client records
- Streamlined client check-in procedures while ensuring accurate documentation of pet health histories and vaccination requirements
Closing Lead
Burlington Stores
06.2021 - 08.2022
- Resolved customer issues, boosting loyalty and satisfaction
- Balanced daily sales using their software, ensuring accurate records
- Supervised and trained staff on new procedures and products
- Delegated tasks effectively, improving team productivity
- Tracked inventory and sales, enhancing operational efficiency
- Streamlined customer conflict resolution processes, resulting in improved customer retention and strengthened brand loyalty through effective problem-solving
Education
Some College - Human Services
Brightpoint community college
Chester, VA03.2025
Skills
- Customer Service
- Microsoft Office
- Computer Skills
- Communication
- Animal Handling
- Front Desk
- Phone Etiquette
- Food Service
- Administrative
- Data Entry
Certification
VCIN Certified
Basic skills in administration
Employee and wellness advocate
Timeline
Office Service Assistant
Virginia Department of Corrections
07.2024 - Current
Lab Tech
Virginia Department of Corrections
08.2023 - 07.2024
Customer Service Representative
Suburban Propane
02.2023 - 08.2023
Clinical Advisor
Vetco
08.2022 - 02.2023
Closing Lead
Burlington Stores
06.2021 - 08.2022
Some College - Human Services
Brightpoint community college
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