Hi, I’m
Alexis Powell-Edney
Work From Home
Miami,FL
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
1
Certification
Work History
Institute For Child And Family Health
Parent Educator
08.2019 - 08.2022
Job overview
- Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.
- Collaborated with community members to provide helpful resources to suit family needs.
- Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
- Engaged families in beneficial activities targeted at improving bonds and interactions.
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Documented data and completed accurate updates to case records.
ACTS Aviation Security
Security Agent
08.2012 - 06.2017
Job overview
- Search Food Carts
- Search Trucks
- Search Aircraft
- Screen Cargo
HMS Host International/Starbucks
Cashier/Barista
02.2012 - 08.2012
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Cleaned counters, machines, utensils and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Walgreens
Cashier
11.2008 - 01.2010
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
BSC Kelly Services
Technician
05.2006 - 06.2006
Job overview
- Assembled Medical Equipment
- Boxed Medical Equipment
- Iventory
Kellermyer Service
Janitor
02.2006 - 05.2006
Job overview
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
TAG (The Answer Group)
Technical Support Representative
06.2005 - 01.2006
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Cable.
Gate Safe Inc
Security Specialist
01.2005 - 05.2005
Job overview
- Search Food Carts
- Search Trucks
- Wrote Chain of Custody
Education
Florida Career College - MiamiMiami, FL
No Degree from Medical Assisting
American Academy Senior High SchoolMiami, FL
High School Diploma
10.2001
Skills
- Family Recruitment
- Home Visits
- Family Needs Assessments
- Troubleshooting and Assistance
- Windows 10
- Active Listening
- Daily Logs
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Award for Best Customer Service
- Cashier of The Month
- 100% on Secret Shopper
- Great Call-Back Reviews
Certification
- Parking Enforcement
Timeline
Parent Educator
Institute For Child And Family Health
08.2019 - 08.2022
Security Agent
ACTS Aviation Security
08.2012 - 06.2017
Cashier/Barista
HMS Host International/Starbucks
02.2012 - 08.2012
Cashier
Walgreens
11.2008 - 01.2010
Technician
BSC Kelly Services
05.2006 - 06.2006
Janitor
Kellermyer Service
02.2006 - 05.2006
Technical Support Representative
TAG (The Answer Group)
06.2005 - 01.2006
Security Specialist
Gate Safe Inc
01.2005 - 05.2005
Florida Career College - Miami
No Degree from Medical Assisting
American Academy Senior High School
High School Diploma
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