Alexis Proctor
Washigtion,District Of Columbia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
CNA
Prince Of Peace
03.2023 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Server
TGI Friday’s
05.2019 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Store Manager
Charlotte Russe
12.2017 - 04.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Room Cleaning and Restocking
- Light Housekeeping
- Efficient and Reliable Team Player
- Medical Terminology Knowledge
- Merchandising and Display
- Retail Transactions Processing
- Complex Problem-Solving
- Sales Techniques
- Natural Leadership
- Cash Register Operations
- Dish Preparation
Timeline
CNA
Prince Of Peace
03.2023 - Current
Server
TGI Friday’s
05.2019 - 07.2021
Store Manager
Charlotte Russe
12.2017 - 04.2019
Bachelor of Science - Psychology
Southern New Hampshire University
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