Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alexis Proffitt

Statesville,NC

Summary

Dynamic and detail-oriented professional with experience at Logan’s Roadhouse, excelling in customer satisfaction and efficient order processing. Proven ability to handle cash transactions accurately while demonstrating strong multitasking and problem-solving skills. Recognized for enhancing workflow and training team members, contributing to a positive and organized service environment.

Overview

3
3
years of professional experience

Work History

To Go Specialist

Logan’s Roadhouse
11.2024 - Current
  • Prepared and packaged to-go orders efficiently for customer pickup.
  • Ensured accuracy of order details to enhance customer satisfaction.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Maintained cleanliness and organization of the to-go area for optimal workflow.
  • Assisted in training new team members on order handling procedures.
  • Handled customer inquiries and resolved issues regarding to-go services promptly.
  • Monitored inventory levels, ensuring adequate supplies for smooth operations.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.

Cashier

Delhaize Foodlion
07.2022 - 01.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
  • Assisted in stocking shelves and managing inventory to support operational flow.
  • Collaborated with team members to enhance customer satisfaction through effective communication.
  • Handled cash management tasks, including balancing cash drawers at shift end.
  • Adapted quickly to new procedures and technology to improve transaction speed.
  • Engaged in product promotion and upselling to enhance overall sales performance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associates In Art - Transfer Program

Mitchell Community College
Statesville, NC

High School Diploma -

West Iredell High School
Statesville, NC
05.2025

Skills

  • Strong multitasking
  • Phone etiquette
  • Quick learner
  • Initiative-taking
  • Goal oriented
  • Flexibility
  • Cleanliness
  • Money handling
  • Service prioritization
  • Bill computation
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team building
  • Task prioritization
  • Self motivation
  • Analytical thinking
  • Conflict resolution
  • Professionalism

Accomplishments

Top 10% in my class, graduated early and did community college while in high school, beta club member, peer mentor, fellowship of Christian athletes leader and speaker.

Timeline

To Go Specialist

Logan’s Roadhouse
11.2024 - Current

Cashier

Delhaize Foodlion
07.2022 - 01.2023

Associates In Art - Transfer Program

Mitchell Community College

High School Diploma -

West Iredell High School

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Alexis Proffitt