Alexis Puffer
Longmont,CO
Summary
Reliable and upbeat go-getter, successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and computer inputs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
01.2023 - 11.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported patients using principles of applied behavior analysis.
- Implemented strategies to reduce anxiety levels in patients.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
Beauty Advisor
Sephora USA
06.2021 - 10.2022
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Barista
SpartanNash
06.2019 - 12.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Forest Hills Central High School
Forest Hills, MI05.2021
Skills
- Building Customer Loyalty
- Patient Behavior Monitoring
- Application Techniques
- Meeting Sales Goals
- ABA Techniques
- Behavior Management
- Strong Communication and Interpersonal Skills
- Customer Service
- Time Management
- Excellent Written and Verbal Communication
- Multitasking and Organization
- Sales and Promotions
Certification
- RBT - Registered Behavior Technician
- CPR Certified
Timeline
Registered Behavior Technician
Action Behavior Centers
01.2023 - 11.2023
Beauty Advisor
Sephora USA
06.2021 - 10.2022
Barista
SpartanNash
06.2019 - 12.2020
High School Diploma -
Forest Hills Central High School