Alexis Qaiyyim
Houston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational needs while handling multiple responsibilities with efficiency and care.
Overview
8
8
years of professional experience
Work History
Dog Care Associate
The Pooch Pad
07.2023 - 12.2024
- Supervised groups of dogs in indoor and outdoor play yards, ensuring a safe and controlled environment.
- Monitored dog behavior and body language; intervened and separated dogs when needed to prevent conflicts.
- Used safe and effective handling techniques with dogs of various sizes, breeds, and temperaments.
- Cleaned and sanitized kennels, yards, water bowls, and common areas throughout the day.
- Assisted with check-in and check-out by communicating with clients and verifying dog care details.
- Reported behavioral concerns, injuries, or incidents to management promptly.
- Supported opening and closing duties, including deep cleaning and preparing areas for the next day.
- Provided daily care and socialization for dogs, ensuring well-being and comfort.
- Monitored health and behavior of pets, reporting any concerns to management immediately.
- Ensured timely administration of medications, contributing to optimal health outcomes for patients.
- Monitored dog health and behavior, promptly addressing concerns to prevent issues.
- Trained new staff on best practices for dog care and facility operations, improving team efficiency.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Improved overall cleanliness and hygiene by rigorously following cleaning protocols for both indoor and outdoor play areas.
Event Staff / Security Assistant
W3 Event Specialists
09.2019 - 11.2019
- Assisted with event setup, crowd flow, and general operational support for concerts and large gatherings.
- Monitored guest behavior and enforced event and venue rules to ensure a safe environment.
- Controlled access to restricted and staff-only areas, preventing unauthorized entry.
- Provided customer service by answering questions, directing guests, and resolving minor issues.
- Reported safety concerns, incidents, or suspicious activity to supervisors promptly.
- Escorted guests, performers, or staff as needed to ensure smooth event operations.
- Responded calmly and professionally to conflicts or high-pressure situations.
Customer Service Representative
Alorica
07.2018 - 09.2019
- Managed high-volume incoming calls daily and assisted customers with billing, account questions, and service inquiries.
- Resolved customer inquiries by researching concerns, providing clear information, and delivering effective solutions.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Utilized CRM software to document interactions and track customer feedback for continuous improvement.
- Directed customers to appropriate departments when specialized assistance was needed.
- Followed call scripts, troubleshooting steps, and company policies to ensure consistency and compliance.
- Explained services, features, and policies to help customers better understand their accounts.
- Met or exceeded performance goals, including call handling time, accuracy, and customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
Cashier / Customer Service Associate
Walmart
09.2017 - 05.2018
- Greeted customers and delivered friendly, efficient service during checkout.
- Operated point-of-sale systems to process transactions efficiently.
- Managed cash drawer, ensuring accurate cash handling and accountability.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed price checks, verified discounts, and applied coupons correctly.
- Assisted customers with questions and directed them to products or departments.
- Bagged merchandise safely and efficiently to protect items and improve checkout flow.
- Maintained a clean, organized, and well-stocked register and front-end area.
- Supported front-end operations by assisting with carts, restocking impulse items, and managing customer queues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Monitored for loss prevention concerns and reported issues to management when needed.
Warehouse Associate
Amazon Warehouse
06.2017 - 08.2017
- Stowed incoming merchandise by scanning, organizing, and placing items into proper warehouse bins.
- Used handheld scanners to track inventory locations and ensure accurate product placement.
- Retrieved and prepared items for order fulfillment to support fast-paced daily operations.
- Maintained clean and orderly work areas to support safety and efficiency.
- Followed warehouse safety procedures, including proper lifting and equipment handling.
- Met daily productivity expectations while working as part of a coordinated team.
Education
Bachelor of Arts - Theater Arts
Texas Tech University
Lubbock, TX08-2017
Skills
- Customer service expertise
- Animal Care & Handling
- Microsoft proficiency
- Transaction management
- Prioritization skills
- Event support
- Effective problem resolution
- Strong attention to detail
- Detail-oriented data management
- Problem solving
- Telecommunication proficiency
- Computer proficiency
Timeline
Dog Care Associate
The Pooch Pad
07.2023 - 12.2024
Event Staff / Security Assistant
W3 Event Specialists
09.2019 - 11.2019
Customer Service Representative
Alorica
07.2018 - 09.2019
Cashier / Customer Service Associate
Walmart
09.2017 - 05.2018
Warehouse Associate
Amazon Warehouse
06.2017 - 08.2017
Bachelor of Arts - Theater Arts
Texas Tech University