Alexis Quintero
Philadelphia,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. With years of experience working with patients and customers, I am great at dealing with all situations that come ahead and maintaining professional behavior.
Overview
11
11
years of professional experience
Work History
Medical Assistant
UPMC
08.2023 - 11.2023
- Verified patient insurance coverage and collected required co-payments.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Measured patient pulse oximetry.
- Called and faxed pharmacies to submit prescriptions and refills.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Victims Advocate
Family Services
01.2023 - 06.2023
- Educated clients and families on mental health, wellness and recovery topics.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Coordinated individual and group counseling to meet victim service standards.
- Implemented community outreach programs to promote mental health awareness.
- Developed and implemented individualized treatment plans for clients.
- Established treatment plans with short- and long-term goals.
Concessions
Altoona Curve
04.2013 - 08.2022
- Prepared fresh, high-quality food items according to established recipes and presentation standards.
- Documented customer orders and conveyed special requests to kitchen staff.
- Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Accurately operated cash register to process customer payments.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Associate of Applied Science - Medical Assisting
YTI Career Institute - Altoona
Altoona, PA09.2018
GED -
Altoona Area High School
Altoona, PA06.2015
Skills
- Excellent Communication
- Verbal Communication
- Active Listening
- Good Telephone Etiquette
- Customer Service
- Teamwork and Collaboration
- Time Management
- Self-Directed
- Organizational Skills
- Attention to Detail
- Multitasking
- Client rapport
- Flexible Schedule
- Strong Work Ethic
Accomplishments
I was awarded and a part of the National Technical Honor Society for maintaining a GPA of 3.9 and finishing second in my class during my 2 year college course.
References
References available upon request.
Timeline
Medical Assistant
UPMC
08.2023 - 11.2023
Victims Advocate
Family Services
01.2023 - 06.2023
Concessions
Altoona Curve
04.2013 - 08.2022
Associate of Applied Science - Medical Assisting
YTI Career Institute - Altoona
GED -
Altoona Area High School