Alexis Ramirez
Phoenix,AZ
Summary
A highly skilled professional with over seven years of experience and expertise around branch operations, banking policies, and account management. Proficient in analyzing fraud cases, providing strategies to mitigate fraud, and continuing research on suspicious activity within accounts. A confident leader that will provide support, guidance, and training to peers in order to successfully meet deliverables.
Overview
9
9
years of professional experience
Work History
Senior Fraud Specialist
Discover
12.2022 - Current
- Resolving account holders inquiries in regards to fraud and security concerns.
- Assisted in the development of innovative solutions for combating identity theft and account takeover attempts.
- Efficiently authenticating account holders in order to secure accounts.
- Investigated complex fraud cases, leading to successful identification.
- Collaborated with team members to discuss fraud trends and brainstorm methods to provide solutions.
- Researching and analyzing merchant documents pertaining to fraud transaction cases.
- Analyzed sets of data for potential fraudulent activity, identifying areas of concern and mitigating risks.
Teller/Lead Teller
Wells Fargo
08.2015 - 12.2022
- Provided assistance with account maintenance and transactions.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Counted, verified and handled bank deposits and armored car transactions.
- Prepared reports on daily transactions for review, highlighting areas for improvement or notable accomplishments.
Server
Sauce Pizza and Wine
06.2015 - 08.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling and detailed knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- In charge of back of house responsibilities, assisted customers when taking orders, and assisting team members in daily tasks
Education
Bachelor of Science (B.S.) - Business
University of Phoenix
01.2020
Business -
Glendale Community College
01.2017
Business -
Northern Arizona University
01.2016
High School Diploma -
Willow Canyon High School
01.2014
Timeline
Senior Fraud Specialist
Discover
12.2022 - Current
Teller/Lead Teller
Wells Fargo
08.2015 - 12.2022
Server
Sauce Pizza and Wine
06.2015 - 08.2015
Bachelor of Science (B.S.) - Business
University of Phoenix
Business -
Glendale Community College
Business -
Northern Arizona University
High School Diploma -
Willow Canyon High School