Alexis Rangel

Rio Las Palmas

02.2023 - Current

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Helped maintain office security by monitoring visitor access and issuing badges as needed.
Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Reduced incoming call response time by implementing an effective call routing system.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Maintained confidentiality of information regarding clients and company.
Maintained visitor log for entering and leaving facility for security purposes.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Routed incoming mail and messages to relevant personnel without delay.
Collected and distributed messages to team members and managers to support open communication and high customer service.