Alexis Reece
Pinellas Park,FL
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making with 10 years of progressive IT experience. Proven expertise in supporting and troubleshooting hardware, software, server and networking issues through a wide range of computing environment platforms and configurations. Organized, articulate and analytical, with proven interpersonal and communications skills. Effective and versatile team lead and trainer for technicians and junior personnel. Holds certification for Comptia, Security+ and Azure Administrator Associate.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior System Administrator
Geosyntec Consultants
02.2021 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Worked with users to determine areas of technology in need of improved usability.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Configure and implement new Dell Poweredge file servers as well as promoting and demoting Domain - Controllers, migrating data and server roles.
- Responsible for project management to include assembling resources, scheduling tasks for each project phase to ensure project timelines were met.
- Manage Jira and EasyVista ticketing systems, addressing individual and widespread issues.
- Configure and manage backups to include BackupExec and Azure File Sync.
- Configure Azure VMs for Disaster Recovery.
- Maintain OS with proper windows updates.
- Windows Server administration including Active Directory, DNS, Print Services, Remote Desktop Services, and Hyper-V VMs.
- Manage print services using print management.
- Provide feedback on hardware and software EOL with recommendations for new assets or warranty extensions.
- Create and maintain technical documentation and standard operating procedures.
- Adopted cost-effective, useful solutions to implement into current systems.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Led server infrastructure development, quality assurance, staging and production systems.
System Administrator
JATMON Technology Services
04.2019 - 02.2021
- Configured and implemented new server equipment and software to include promoting and demoting Domain Controllers, migrating data and server roles
- Provided feedback on hardware and software EOL with recommendations for new assets
- Manage Office 365 accounts supporting the client’s primary job function
- Maintain OS and software with proper windows updates and software patches using Automate patch manager
- Maintain OS and software security and anti-virus using Webroot anti-virus
- Responsible for project management to include assembling resources, scheduling tasks for each project phase to ensure project timelines were met
- Windows Server administration including Active Directory Groups/User Account management and creating, modifying, and implementing GPO’s
- Manage Connectwise ticketing system, addressing individual and widespread issues and escalating to other System Administrators and Engineers as needed
- Responsible for configuring and maintaining network infrastructure, including firewalls, switches, and wireless equipment
- Configured and implemented software-based printing solution
- Maintain 350 mobile devices within MaaS-360 mobile device management
- Create and maintain “How-To” guides.
Information Systems Technician Petty Officer Second Class
US Navy
07.2012 - 07.2016
- Supervise 4 technicians in the operational requirements involving installations, upgrades, moves, replacements, maintenance and break-fix of all Information Technology (IT) equipment
- Assemble and present a weekly overview brief to Supervisor on activities within the division, including trouble ticket trend analysis, customer impact and significant events
- Implement new software and hardware requirements across the network and provide feedback on the effectiveness of the transition
- Minimize valuable customer downtime through critical thinking and implementation of a wide variety of troubleshooting tools gained from over 1500 tickets completed
- Hold System Administrator rights to effectively manage Active Directory, Print Server to effectively troubleshoot and address widespread issues throughout the network
- Input account creation requests and assist with trainings if Administrative Accounts are required
- Analyze, troubleshoot and provide feedback to Senior Leadership on large scale outages throughout the building, and implement full restoration to outages as efficiently and effectively as possible
- Act as the on-call emergency contact for the department watch floor and for all emergency after-hours technical and support in case of emergency
- Successfully migrated 1,500 computers to Windows 10 from Windows 7
- Provide Tier I and II VIP support to over 3,500 users throughout the network
- Oversaw several multi-million-dollar network upgrade projects essential to the successful implementation of a new health record system.
Education
Information Technology
College of Southern Maryland (CSM)
Student -
Information Systems Technology (IT) A-School, United States Navy
03.2013
Skills
- Windows 7/8/10/11
- Windows Server 2012 R2/2016/2019/2022
- Troubleshooting
- Technical Support
- System Upgrades
- System Updates
- Disaster Recovery
- System Testing
- Command Line
- Print Management
- Mobile Device Management
- Hyper-V
- Servers (Dell/HP)
- Switches (Cisco/Fortinet)
- Firewall (Fortinet)
- Wireless Access Points (Fortinet, Ruckus, Aerohive)
- Computer systems (Dell/HP/Lenovo)
- Printers
- Data Backup
- Attention to Detail
- User Support
Certification
- Comptia, Security+
- Microsoft Certified: Azure Administrator Associate
Timeline
Senior System Administrator
Geosyntec Consultants
02.2021 - Current
System Administrator
JATMON Technology Services
04.2019 - 02.2021
Information Systems Technician Petty Officer Second Class
US Navy
07.2012 - 07.2016
Information Technology
College of Southern Maryland (CSM)
Student -
Information Systems Technology (IT) A-School, United States Navy
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