Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Hardwork
Timeline
Generic

Alexis Reed

Oak Ridge,TN

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

4
4
years of professional experience

Work History

Manager

Shoneys Knoxville
Knoxville, TN
07.2024 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed contracts before signing them on behalf of the organization.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Maintained adequate staffing to meet objectives within budget.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

To-Go Specialist

Red Lobster
Knoxville, TN
10.2023 - 07.2024
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Provided menu information and answered questions about ingredients or preparation methods of food items.
  • Operated cash register, collected payment from customers and provided change when necessary.
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.
  • Verified accuracy of all orders before packing them into bags or containers for take-out.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
  • Performed opening duties including setting up workstations with required supplies and equipment.
  • Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
  • Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
  • Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
  • Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
  • Communicated effectively with co-workers regarding new specials or changes in menu items.
  • Checked temperatures of hot foods regularly to make sure they were kept at safe serving temperatures.
  • Stored prepared foods correctly in designated areas following established sanitation guidelines.
  • Complied with local liquor laws by checking identification when serving alcoholic beverages.
  • Received payments, returned accurate change and closed checks in POS system.
  • Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.

Lead Hostess

Red Lobster
Knoxville, TN
07.2023 - 07.2024
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
  • Monitored dining room activities to ensure quality service standards were met.
  • Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
  • Received payment from customers, processed credit cards and issued change or receipts as needed.
  • Maintained accurate records of transactions including cash register tapes and guest checks.
  • Assisted wait staff with food delivery when necessary.
  • Inspected dining room area for cleanliness before each shift began.
  • Organized large parties for special events such as birthdays or anniversaries.
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Communicated any issues or complaints to management in a timely manner.
  • Resolved customer complaints promptly with tactful diplomacy.
  • Kept track of attendance records for all hostesses on duty.
  • Coordinated efforts between kitchen staff and waiters to ensure efficient service times.
  • Assigned tasks to other hostesses based on their skill level or experience.

Server

Red Lobster
Knoxville, TN
01.2024 - 06.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables in between patrons to reduce wait times.

Batista

Dunkins Donuts
Knoxville, TN
01.2024 - 06.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Adhered to health department regulations concerning sanitation standards.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.

Server Assistant

Red Lobster
Knoxville, TN
11.2023 - 06.2024
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Restocked bar items such as napkins, straws, cups and glassware as necessary.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Followed health code standards while handling food and beverage items.
  • Ensured that all utensils were sanitized properly before use.
  • Assisted in training new server assistants on job responsibilities and procedures.
  • Demonstrated ability to multi-task by performing additional duties as assigned.

Online Shopper Manager

Walmart
Jacksboro, TN
02.2023 - 12.2023
  • Managed inventory levels to ensure timely delivery of items to customers.
  • Analyzed sales figures to identify areas of improvement in the online store's operations.
  • Developed strategies for increasing website traffic and improving conversion rates.
  • Generated reports on customer activity, purchase trends, and other relevant metrics.
  • Tracked shipments using third-party logistics providers.
  • Followed standard infection control protocols to avoid illness or contamination.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Online Grocery Associate

Walmart
Jacksboro, TN
11.2022 - 12.2023
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Provided customer support for technical issues related to the online ordering process.
  • Researched products and pricing to ensure accuracy of orders.
  • Processed payments for orders using various payment methods.
  • Managed inventory levels to ensure availability of products for customers.
  • Developed strategies to improve customer satisfaction ratings with online grocery services.
  • Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
  • Monitored stock levels of inventory and placed replenishment orders when necessary.
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Provided training and support for new employees joining the company's online grocery team.
  • Ensured compliance with local laws and regulations governing e-commerce operations.
  • Conducted regular audits on the website's content and functionality, making sure it is up-to-date.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

Customer Service Representative

Walmart
Jacksboro, TN
09.2021 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Cashier

Wendy's
Lafollette, TN
06.2020 - 09.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Campbell County Comprehensive High School
Jacksboro, TN
05-2022

Skills

  • Strategic Planning
  • Marketing
  • Performance Management
  • Financial Management
  • Operations Management
  • Business Development
  • Staff Development
  • Sales Techniques
  • Customer Relationship Management (CRM)
  • Staff Management
  • Time Management
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Sales management
  • Schedule Preparation
  • Business Planning
  • Innovation management
  • Budget Control
  • Verbal and written communication
  • Team Leadership
  • Complex Problem-Solving

Languages

English
Professional
Korean
Limited
Chinese (Mandarin)
Limited

Affiliations

AP-Honor roll student growing up. I play multiple instruments and enjoy reading and drawing in my free time.

Accomplishments

  • Was a trach runner
  • Won an art contest in my home town at a festival
  • received honors upon graduating, was within the top 25 of my graduating class

Hardwork

  • I'm a hard work family and work oriented individual
  • I never get sick because i have a good immune system, so i won't ever call in on you
  • Work ethic is important to me

Timeline

Manager

Shoneys Knoxville
07.2024 - Current

Server

Red Lobster
01.2024 - 06.2024

Batista

Dunkins Donuts
01.2024 - 06.2024

Server Assistant

Red Lobster
11.2023 - 06.2024

To-Go Specialist

Red Lobster
10.2023 - 07.2024

Lead Hostess

Red Lobster
07.2023 - 07.2024

Online Shopper Manager

Walmart
02.2023 - 12.2023

Online Grocery Associate

Walmart
11.2022 - 12.2023

Customer Service Representative

Walmart
09.2021 - 12.2023

Cashier

Wendy's
06.2020 - 09.2021

High School Diploma -

Campbell County Comprehensive High School

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Alexis Reed