Alexis Reeder
Tacoma,WA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Athletic Coordinator
Boys and Girls Club
03.2024 - Current
- Coordinated and monitored all student athletic activities to ensure safety protocols were followed.
- Assisted in the development of athletic schedules, practice plans, and game day operations.
- Organized and managed intramural sports programs for students.
- Provided guidance on proper technique and rules of play to athletes.
- Maintained records of team performance, practice attendance, equipment inventory, and other relevant data.
- Conducted meetings with coaches to discuss goals, strategies, and player development.
- Established relationships with community organizations such as youth leagues or recreational clubs in order to promote awareness of school athletics.
- Supervised material acquisition, setup and teardown for periodic and special events.
Office Administrator
ProFitness
02.2024 - Current
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Maintained customer confidence and protected operations by keeping information confidential.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Medical Office Administrator
TruVision Eye Care
05.2022 - 12.2023
- Greeted patients, answered phones and scheduled appointments.
- Processed payments for services rendered and collected co-payments.
- Verified patient insurance coverage, eligibility and benefits.
- Maintained medical records in accordance with HIPAA regulations.
- Conducted administrative duties such as typing correspondence and filing documents.
- Prepared charts prior to patient visits.
- Assisted with billing inquiries, coding and collections activities.
- Interacted with physicians on a daily basis to coordinate patient care plans.
- Registered new patients into the practice management system.
- Performed data entry tasks accurately within specified timeframe.
- Provided support to clinical staff when needed.
- Resolved customer complaints in a professional manner.
- Updated patient demographics regularly in the electronic health record system.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume 50 patients daily practice.
- Assisted with referrals and prepared medical records for patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Patient Service Representative
We Care Daily Clinics
11.2022 - 11.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained proper authorization and identification to release confidential medical records.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Screened patients for eligibility for state, local and federal assistance programs.
Manager/Trained Optician
Lens Crafters
Washington D.C
02.2022 - 05.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Home Care Aide
First Choice In Home Care
Tacoma
01.2021 - 03.2021
- Provided personal hygiene assistance to clients, including bathing, dressing, and grooming.
- Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
- Monitored client vital signs such as pulse rate, respiration rate, temperature and blood pressure.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
- Assisted clients with activities of daily living like meal preparation and feeding.
- Transported clients to doctor appointments or other errands as needed.
- Provided companionship to elderly clients by engaging in conversation or playing games.
- Adhered to agency policies and procedures while providing home health services.
- Developed trust-based relationships with patients through compassionate communication techniques.
Education
Bachelor of Science - Kinesiology
Pacific Lutheran University
05.2024
High School Diploma -
TAF @Saghalie
06.2019
Skills
- Scheduling Coordination
- Equipment management
- Eligibility Determination
- Medical Billing
- HIPAA Compliance
- Medical terminology knowledge
- Customer Service
- Payment Processing
- Staff Training and Development
Certification
MAST – Class 12
Timeline
Athletic Coordinator
Boys and Girls Club
03.2024 - Current
Office Administrator
ProFitness
02.2024 - Current
Patient Service Representative
We Care Daily Clinics
11.2022 - 11.2023
Medical Office Administrator
TruVision Eye Care
05.2022 - 12.2023
Manager/Trained Optician
Lens Crafters
02.2022 - 05.2022
Home Care Aide
First Choice In Home Care
01.2021 - 03.2021
Bachelor of Science - Kinesiology
Pacific Lutheran University
High School Diploma -
TAF @Saghalie