Alexis Brady
Castle Rock,CO
Summary
Skilled in leading cross-functional teams and optimizing processes to drive operational efficiency and customer satisfaction. Adept at analyzing data to identify improvements, developing strategic initiatives, and implementing streamlined workflows. Committed to fostering team development through training and mentorship while maintaining compliance with industry standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
J Alexanders
08.2025 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Franchise Sales and Operations Manager
Spartan Floor Coatings
02.2025 - Current
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple franchise locations to maximize efficiency.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Liaised between franchise locations to facilitate smooth workflow across the organization.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Provided leadership in creating innovative methods for streamlining business processes.
- Evaluated operational costs and identified areas of improvement.
Operations Quality Control and Resource Manager
Broadnet Teleservices
03.2020 - 01.2025
- Led and managed cross-functional teams, including employees, vendors, and contractors, overseeing 20+ direct reports. Responsible for recruitment, coaching, and performance management to ensure alignment with company goals and drive team success.
- Directed day-to-day operations of a large team, overseeing both routine activities and long-term strategic initiatives.
- Spearheaded large-scale events, managing interactions with millions of constituents across multiple networks, optimizing connectivity and engagement based on demographic insights and client requirements.
- Ensured seamless communication by addressing inbound and outbound inquiries promptly while maintaining VIP satisfaction.
- Collaborated closely with high-profile clients, including political figures, campaigns, and celebrities, to provide customized solutions, ensuring exceptional service and successful event outcomes.
- Developed and implemented operational policies, procedures, standards, and objectives that aligned with organizational goals, ensuring efficiency and compliance.
- Utilized data analysis techniques to identify performance gaps, implement improvements, and optimize operational workflows.
- Managed staff scheduling, assigning specific duties, and ensuring coverage for all necessary shifts and tasks.
- Enforced compliance with organizational policies and industry regulations, maintaining a strong focus on operational integrity.
Assistant General Manager, Bartender, & Server
Siena at the Courtyard
08.2017 - 03.2020
- Oversaw daily operations, ensuring exceptional levels of customer service and satisfaction were consistently met.
- Addressed and resolved customer complaints promptly, preserving customer relationships and maintaining high satisfaction.
- Recognized and rewarded outstanding employee performance, fostering a positive work environment and driving productivity.
- Led recruitment efforts, hiring and training associates to meet business demands while maintaining high operational standards.
- Coordinated training programs for new hires and created detailed role-specific job descriptions.
- Compiled and presented reports to upper management, ensuring clear communication regarding operational performance.
- Conducted weekly inventory audits to ensure accurate stock levels, pricing integrity, and efficient product placement.
Lead Bartender
Viewhouse
04.2016 - 08.2017
- Proficient in POS systems, cash handling, and inventory management, ensuring smooth daily operations.
- Demonstrated excellent communication skills, interacting effectively with guests, colleagues, and vendors to maintain a high-quality service environment.
- Trained new staff on bar operations, including drink preparation, customer service techniques, and proper protocols.
- Streamlined bar operations through process improvements, driving greater efficiency and profitability.
- Managed guest complaints professionally, escalating issues to management as necessary, ensuring resolution and customer satisfaction.
Client Relations Manager
Broadnet
07.2012 - 03.2016
- Conducted regular customer satisfaction surveys, gathering feedback to improve service quality and drive customer loyalty.
- Collaborated with marketing teams to develop targeted campaigns that increased brand awareness and customer engagement.
- Utilized advanced problem-solving skills to resolve escalated customer inquiries, ensuring effective solutions and maintaining strong customer relationships.
- Maintained open lines of communication between customers and staff, using various platforms to address concerns and enhance service quality.
- Managed and mentored the Customer Care Team, providing ongoing training, coaching, and conducting annual performance reviews to promote professional growth.
Education
High School Diploma -
Escambia High School
Pensacola, Fl05-2007
Skills
- Team Leadership & Development
- Operations & Process Management
- Data Analytics for Operational Improvement
- Training & Mentorship
- Operations management
- Customer service
- Organizational development
- Logistics management
Certification
Safe Serve Certification - February 2026
Timeline
Bartender
J Alexanders
08.2025 - Current
Franchise Sales and Operations Manager
Spartan Floor Coatings
02.2025 - Current
Operations Quality Control and Resource Manager
Broadnet Teleservices
03.2020 - 01.2025
Assistant General Manager, Bartender, & Server
Siena at the Courtyard
08.2017 - 03.2020
Lead Bartender
Viewhouse
04.2016 - 08.2017
Client Relations Manager
Broadnet
07.2012 - 03.2016
High School Diploma -
Escambia High School
PROFICIENCY IN
- Zendesk
- Salesforce
- Go High Level
- Microsoft 365
- Toast
- Aloha
- Micros