Alexis Rehm
Davenport,FL
Summary
Organized Dining Room Assistant offering 3 years of demonstrated success in food service environments. Successful in providing fast, high-quality customer service to guests in restaurant settings, and catering to special requests to foster customer satisfaction. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
5
5
years of professional experience
Work History
EXPO/ FOOD RUNNER/ RESTAURANT BUSSER
Omni Hotels & Resorts (Eagles Edge)
03.2024 - Current
- Greeted customers and provided outstanding customer service. Addressed customer complaints and inquiries to verify satisfaction. Assisted with bussing tables and cleaning up spills. Monitored food and beverage supplies, assisting with restocking when needed. Arranged tables and chairs for special occasions and events. Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas. Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables. Trained new staff in bussing and cleaning procedures. Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills. Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons. Communicated food orders to chefs to execute priorities and special requests. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
TO-GO SERVER
Red Lobster
04.2022 - 04.2024
- Entered orders in electronic system, and processed cash and card payments on location.Washed hands regularly throughout shift to comply with safety and sanitation protocol.Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.Adhered to food and drink packaging guidelines to optimize freshness.Kept take-out area well-stocked to facilitate speedy service.Determined appropriate individually-packaged condiment servings for inclusion in each order following standard menu specifications as well as specific customer requests.Retained full knowledge of menu and ingredients to address food allergy questions.Greeted and acknowledged guests and delivery drivers to foster highest level of service.
BAKERY ASSISTANT
The Icing
09.2020 - 06.2021
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.Followed recipes to mix dough in batches sufficient for daily production quota.Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.Operated all bakery equipment, including ovens, bunsen burners, sheeters, scales and mixers.Baked cookies, cakes and other baked goods under direction of the lead baker.Checked inventory when groceries were delivered.Worked with bare supervision
SALES ASSOCIATE
Francesca's
08.2020 - 11.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.Acted as initial contact in addressing customer concerns.Assisted teammates with sales-processing tasks to meet daily sales goals.Worked with fellow sales team members to achieve group targets.Met merchandise processing standards and maintained organized and accessible work area.Built and maintained relationships with peers and upper management to drive team success.Answered incoming telephone calls to provide store, products and services information.
CASHIER
Chick-fil-A
08.2019 - 03.2020
- Operated cash register, collected payments and provided accurate change.Assisted with purchases, locating items and signing up for rewards programs.Received payments for products and issued receipts.Trained new team members in cash register operation, stock procedures and customer service.Wrapped items and bagged purchases properly to prevent merchandise breakage.Assisted customers with account updates, new service additions and promotional offers.Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.Wiped down counters and conveyor belt to remove debris and maintain cleanliness.Learned roles of other departments to provide coverage and keep store operational.Inspected items for damage and obtained replacements for customers.Worked closely with front-end staff to assist customers.Processed all sales transactions promptly to prevent long customer wait times.Resolved customer complaints and escalated worsening concerns for remediation.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
COMPLETED COURSEWORK TOWARDS NO DEGREE IN CRIMINOLOGY -
West Virginia University
Morgantown, WVHIGH SCHOOL DIPLOMA - undefined
Brooke Point High School
Stafford, VA01.2021
Skills
- Health Department Regulations
- Transactions And Cash Handling
- Accuracy And Efficiency
- Accurate Order Fulfillment
- Opening And Closing Duties
- Cash Management
- Kitchen Support
- Safe Food Handling
- Flexible Schedule
Timeline
EXPO/ FOOD RUNNER/ RESTAURANT BUSSER
Omni Hotels & Resorts (Eagles Edge)
03.2024 - Current
TO-GO SERVER
Red Lobster
04.2022 - 04.2024
BAKERY ASSISTANT
The Icing
09.2020 - 06.2021
SALES ASSOCIATE
Francesca's
08.2020 - 11.2020
CASHIER
Chick-fil-A
08.2019 - 03.2020
HIGH SCHOOL DIPLOMA - undefined
Brooke Point High School
COMPLETED COURSEWORK TOWARDS NO DEGREE IN CRIMINOLOGY -
West Virginia University
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