Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alexis Cushman

2215 N Carla Ave, Unit 11,SD

Summary

I'm an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet acquired goals. I have a lot of experience with building rapport with patients, continuously learning pharmacology and drug interactions, and communicating effectively with insurance companies and doctors. I am people oriented, outgoing, and have a lot of experience with all ages of people.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Sams Club Pharmacy
11.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.

Optician

Sams Club
04.2017 - Current
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.

Internship Student

Cayman Court
09.2019 - 12.2019
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Remained alert to problems or health issues of clients and competently responded.
  • Scheduled and accompanied clients to medical appointments.
  • Documented vitals, behaviors and medications in client medical records.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Student Custodian

SDSU
08.2015 - 04.2016
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Scrubbed, top-coated, buffed and varnished hard floors.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Performed daily checklists at dorms and throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Maintained optimal supply levels to meet daily and special cleaning needs.

Sandwich Artist

Subway
03.2014 - 04.2015
  • Performed shift change tasks each day to keep store efficient and neat.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Executed sandwich artistry duties with very low occurrence of errors.

Education

Master of Science - Clinical Mental Health Counseling

South Dakota State University
Brookings, SD
05.2025

Bachelor of Science - Sociology

South Dakota State University
Brookings, SD
05.2019

High School Diploma -

Belle Fourche High School
Belle Fourche, SD
05.2015

Skills

  • Crisis Intervention
  • Social services
  • Case Management
  • Analytical thinking
  • Knowledge of medical and psychiatric terminology
  • Behavioral Intervention Plans (BIP)
  • Patient Assessment
  • Customer Service
  • Team Management
  • Verbal and Written Communication
  • Recordkeeping and Documentation
  • Patient Profile Setup
  • Relationship Building
  • Prioritization and Organization
  • Data Entry
  • Regulatory Compliance
  • Medication Documentation
  • Medical Insurance Claims Processing
  • Staff Leadership
  • HIPAA Compliance
  • Confidentiality Practices
  • HIPAA
  • Updating Medication Histories
  • Patient Confidentiality
  • Problem-Solving Skills
  • Insurance Billing
  • Interpersonal Skills
  • Adaptability
  • Problem Solving
  • Ethical Conduct
  • Data Entry Accuracy

Accomplishments

  • Citi Training: Online Certification regarding sociology and reseach. (South Dakota State University)
  • Mental Health Certified: 5/7/20-6/7/20, Certificates in 3 areas - Mental Health First Aid Youth, Mental Health First Aid Adult, and QPRT (Suicide, Intervention)
  • National Honors Society: Maintained a 3.5 GPA, Alpha Kappa Delta and Email: AKD@lemoyhne.edu, Top 10% of the class due to high academic performance.
  • Certified Pharmacy Technician- Excpt certification PTU.therapeuticresearch.com

Certification

  • Citi Training: Online Certification regarding sociology and reseach. (South Dakota State University)
  • Mental Health Certified: 5/7/20-6/7/20, Certificates in 3 areas - Mental Health First Aid Youth, Mental Health First Aid Adult, and QPRT (Suicide, Intervention)
  • National Honors Society: Maintained a 3.5 GPA, Alpha Kappa Delta and Email: AKD@lemoyhne.edu, Top 10% of the class due to high academic performance.
  • Golden Key International Honor Society, maintained a 4.0 GPA, goldenkey.org
  • Certified Pharmacy Technician- Excpt certification PTU.therapeuticresearch.com
  • Red Cross Natural Disaster Certified, July 2023



Timeline

Certified Pharmacy Technician

Sams Club Pharmacy
11.2021 - Current

Internship Student

Cayman Court
09.2019 - 12.2019

Optician

Sams Club
04.2017 - Current

Student Custodian

SDSU
08.2015 - 04.2016

Sandwich Artist

Subway
03.2014 - 04.2015

Master of Science - Clinical Mental Health Counseling

South Dakota State University

Bachelor of Science - Sociology

South Dakota State University

High School Diploma -

Belle Fourche High School

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Alexis Cushman