Alexis Reigel
Fond Du Lac
Overview
5
5
years of professional experience
Work History
GUEST SERVICE WORKERManager
- Trained and supervised new employees on operation of assigned station within kitchen area
- Restocked shelves and display cases with food items
- Read production orders or color-coded menu cards on trays to determine item placement
- Effectively communicated with kitchen staff regarding any discrepancies between order tickets and actual orders
- Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines
- Checked quality of ingredients used in each dish prior to preparation or serving
- Stored excess foods according to temperature storage specifications
- Sourced ingredients for planned menus ahead of time
- Exhibited knowledge of portion control measures to minimize wastefulness
- Compiled and maintained records of food use and expenditures
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints
- Monitored expiration dates and discarded outdated items
- Liaised with kitchen staff to facilitate prompt and seamless service
- Used manual or electric appliances to clean, peel and trim foods
- Collected and returned dirty dishes to kitchen for washing
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
- Strictly adhered to company policies regarding product freshness dates and expiration dates
- Followed all safety standards when handling hot foods and liquids on the job
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor
- Proficiently operated cash registers and other food service equipment such as blenders, slicers, mixers, and grinders
- Managed customer inquiries, complaints, and requests
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
- Verified food was served at the correct temperature to reduce risks
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment
- Performed routine and scheduled maintenance services
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Identified ways to improve efficiency in operations and implemented process changes
- Participated in ongoing training to enhance own job skills and knowledge
- Focused on learning new skills and staying updated with industry changes
- Provided efficient and courteous service to customers at all times
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Experienced with social media and communications platforms
- Responded quickly to meet customer needs and resolve problems
- Met deadlines while maintaining high-quality deliverables.
Healthcare Documentation Specialist
SSM Health At Home
12.2023 - Current
- Improved patient care by accurately transcribing medical reports and maintaining clear documentation.
- Enhanced physician efficiency by providing timely and accurate transcriptions for medical records.
- Ensured HIPAA compliance with diligent attention to patient confidentiality in handling sensitive information.
- Streamlined healthcare workflows by collaborating closely with interdisciplinary teams of physicians, nurses, and other specialists.
Food Service Worker
Kwik Trip
11.2022 - 12.2023
- Deep cleaned and re-arranged kitchen to make it more open and workable
- Trained new employees on proper food handling techniques and restaurant policies
- Followed established recipes to prepare menu items
- Efficiently prepared food items such as sandwiches, salads, soups and desserts according to recipes or specific customer orders
- Provided timely delivery of food items from kitchen to wait staff stations
- Cleaned and sanitized work areas, equipment and dishes
- Placed food trays over food warmers for immediate service
- Handled cashier duties, maintaining accuracy of monies received or exchanged
- Collected and stacked dirty dishes on cart to return to kitchen for washing
- Consistently provided efficient service by anticipating customer needs before being asked
- Loaded dishes, glasses, and tableware into dishwashing machines
- Organized inventory items according to established procedures for easy access during peak hours
- Maintained accurate records of sales transactions for end-of-day reports
- Observed and enforced food safety regulations
- Stored food in designated containers and storage areas to prevent spoilage
- Transported food orders from kitchen to proper tables.
Mcdonalds
04.2019 - 10.2022
- Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration
- Monitored team productivity and performance to support goals
- Minimized staff turnover through appropriate selection, orientation and training
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Executed productivity benchmarks across departments to maximize company revenue
- Collaborated with staff to develop and carry out processes
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail
- Directed staff development initiatives to enhance employee performance, emphasizing a commitment to professional growth
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Implemented revenue strategies through statistical analysis
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques
- Conducted quality, timely performance feedback and performance appraisals
- Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement
- Offered constructive feedback to team members, boosting overall job performance
- Communicated plans and actions to meet departmental goals
- Collaborated with senior management on special projects involving cross-functional teams
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Enforced work practices and procedures to reduce workplace safety and health hazards
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Led and directed team members on effective methods, operations and procedures
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Mentored and trained new employees on company policies and procedures
- Delegated tasks, freeing up time to focus on higher-value activities
- Liaised regularly with upper management to ensure alignment of goals and objectives
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Conducted regular staff meetings to foster effective communication and performance
- Defined and coordinated team goals and objectives to drive success
- Coached and motivated team, driving sales and delivering exceptional customer service
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Implemented cost reduction measures without compromising quality or client satisfaction
- Counseled and disciplined employees, driving performance improvement
- Conducted monthly meetings to create business plans to drive successful monthly business
- Utilized strong analytical and problem-solving skills to address operational issues
- Identified operational process inefficiencies to recommend necessary improvements
- Participated in ongoing training to enhance own job skills and knowledge
- Performed general maintenance and repair
- Worked with coworkers to complete tasks
- Managed and coordinated multiple projects while ensuring timely completion
- Met deadlines while maintaining high-quality deliverables
- Identified ways to improve efficiency in operations and implemented process changes
- Performed routine and scheduled maintenance services
- Developed departmental objectives, budgets, policies, procedures and strategies
- Troubleshot minor problems and reported larger technical issues
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Education
Certification In Medical Coding -
Moraine Park Technnical College
Fond Du Lac, WIHigh School Diploma -
Laconia High School
Rosendale, WI06.2021
Skills
- Cooking Procedures
- Proper Storage Procedures
- Work Assignments
- Servsafe Certification
- Productivity and Efficiency
- Working with Diverse People
- Team Oriented
- Efficient Service
- Guest Satisfaction
- Multitasking
- Workstation Sanitation
- POS Transactions
- Verbal and Written Communication
- Covid-19 Safety Protocols
- Fast-Paced Environment
- Working Quickly
- Cash Register Operations
- Multitasking proficiency
- Organizational Competencies
- Healthcare Compliance Familiarity
- Written Communication Excellence
- Continuous learning mindset
- Active Listening Capabilities
- Quality Assurance Practices
- Typing Speed and Efficiency
- Dictation Software Proficiency
- Anatomy and Physiology Knowledge
- Problem-Solving
- Adept multi-tasker
- Reliability
- Medical Terminology
- HIPAA Requirements
- Transcription
- Effective Communication
- Analytical Thinking
- Professionalism
- Speech recognition technology
- EMR / EHR
- Decision-Making
- Invoice Verification
- Self Motivation
- Adaptability
- Team Collaboration
- Problem-solving aptitude
- Professional Demeanor
- Goal Setting
- Analytical Skills
- Excellent Communication
- Adaptability and Flexibility
- Time management abilities
- Medical Transcription
- Organizational Skills
- Written Communication
Timeline
Healthcare Documentation Specialist
SSM Health At Home
12.2023 - Current
Food Service Worker
Kwik Trip
11.2022 - 12.2023
Mcdonalds
04.2019 - 10.2022
GUEST SERVICE WORKERManager
Certification In Medical Coding -
Moraine Park Technnical College
High School Diploma -
Laconia High School