Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Reyes

North Las Vegas,NV

Summary

High-performing remote customer service, with a passion for helping others. Five plus years of experience impacting positive organizational outcomes through remote meeting facilitation, and email and chat support. Confident in my ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.

Overview

10
10
years of professional experience

Work History

Loan Officer Manager (Hybrid)

Checkcity
Las Vegas, NV
07.2023 - 08.2024
  • Provided remote support to over 60 to 80 customers per shift via phone, email, and online chat services.
  • Monitored incoming emails from customers regarding their payment requests and responded promptly with relevant information.
  • Assisted in training and guiding new employees on the principles of processing payments accurately and securely.
  • Created detailed reports for all customer portals for all payment processing activities.
  • Analyzed financial data to determine the feasibility of granting loans.
  • Provided remote technical support for customers who were having trouble emailing sensitive, secured documents.
  • Served as point-of-contact between customers and staff escalated issues requiring special attention.

Loan Operations Assistant Manager (Remote)

Cash1Titleloans
Las Vegas, NV
09.2020 - 07.2023
  • Analyzed credit reports and other documents necessary for loan processing.
  • Utilized technology platforms such as Zoom or Google Hangouts to deliver virtual programming.
  • Assisted customers by resolving all issues related to online services, resources, and software. Serving an average of 30 to 40 customers per shift.
  • Monitored and protected files containing sensitive information for over 6,000 customers. Enforced privacy and safety standards are upheld by company policy.
  • Sent over 25 to 30 emails daily, demonstrating a mastery of written communication and attention to detail.
  • Couched and mentored new employees on company policies and procedures.

Lead Server Trainer

Dennys Restaurant
Las Vegas, NV
06.2017 - 09.2020
  • Served as positive role model and mentor for restaurant waitstaff.
  • Organized and led weekly meetings with trainees to address concerns, share best practices, and reinforce learning objectives.
  • Used POS system to accurately input orders and process payments.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.

Front Desk Receptionist

Pacific Tank Lines
Riverside, CA
06.2014 - 02.2016
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.

Education

High School Diploma -

Wilmer Amina Carter High School
Rialto, CA

Skills

  • Remote meeting facilitation
  • Technology integrations
  • Credit analysis
  • Financial analysis
  • Customer service
  • Document management
  • Data analysis
  • Relationship building
  • Email and chat support
  • Microsoft Excel
  • Microsoft Word
  • Zoom
  • Call monitoring
  • Problem solving
  • Attention to detail
  • Time management

Timeline

Loan Officer Manager (Hybrid)

Checkcity
07.2023 - 08.2024

Loan Operations Assistant Manager (Remote)

Cash1Titleloans
09.2020 - 07.2023

Lead Server Trainer

Dennys Restaurant
06.2017 - 09.2020

Front Desk Receptionist

Pacific Tank Lines
06.2014 - 02.2016

High School Diploma -

Wilmer Amina Carter High School

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