Alexis Rice
Kansas City,MO
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case MANAGER
Paces-Wyandot inc
01.2021 - Current
- Engage individuals and families as partners in services and develop positive, hopeful, and trusting relationships
- Participate as an active member of the service provider team
- Conduct assessments and participate in treatment plan or plan of care development
- Mediate between clients/families and other professionals directing services and care
- Manage the emotional distress experienced by clients and their families in avoiding and resolving crisis situation
- Exercise discretion and independent judgment when determining a course of action
- Maintain the ability to compare and evaluate possible courses of conduct and actions, or make a decision beyond standardized lines, as required by circumstances
- Build client relationships, as well as business relationships and strategic partnerships with other agencies and external resources
- Mediate between clients/families and other professional services to facilitate care plans, strengths assessments, and establish access to other resources and providers
- Assert expertise in behavioral healthcare when dealing with courts, social services, professionals, doctors and education systems on behalf of the individual client/family to facilitate goals and objectives of client, care team and organization
- Advocate for resources on behalf of the client and family with state, government and private agencies
- Complete forms and facilitate processes as deemed appropriate by circumstances
- Recognize and demonstrate sensitivity to cultural and ethnic differences
- Help others succeed by demonstrating exceptional interpersonal skills and the ability to work with persons with severe and persistent mental illness and/or serious emotional disturbance, and the ability to react effectively in a wide variety of human service situations
- Effectively manage conflict, promote change and growth, and inspire the development of all clients served
- Complete all documentation and reporting requirements thoroughly and on time
- Interact positively with other members of the agency and team, including active participation in supervision activities, team meetings, continuing education, etc
- Regularly travel and transport clients and/or families in and around the region, and provide direct care and support as needed
- Complete a comprehensive series of job-specific training in field of case management and social services and maintain on-going education regarding professional development, State, Federal, organizational and professional standards, including regulations, laws, compliance and ethical standards and practices
Substitute Teacher
Kelly Educational Services
05.2016 - Current
- Assumed duties of the regular district's classroom teachers promptly and in accordance with school rules
- Implemented existing lesson plans in a manner that ensured the integrity of academic time providing motivation to learn
- Instructed students regarding a variety of classroom courses of instruction determined by existing lesson plans
Site Coordinator
Youth Ambassadors
08.2021 - 04.2023
- Providing oversight and guidance to Program Staff and Ambassadors in a supportive, active learning environment
- Promptly & regularly documenting attendance and hours worked for both Ambassadors and program staff
- Overseeing behavior of Ambassadors in work groups by establishing expectations and applying organizational rules and procedures
- Assisting instructors with planning, preparing, and delivering lesson plans and instructional materials for Social Emotional Learning (SEL) activities
- Supervising staff in developing schemes of work, lesson plans, learning materials, and resources utilizing relevant technology to support instruction
- Providing appropriate feedback to staff and Ambassadors on their work performance
- Maintaining authority in accordance with organizational rules and disciplinary procedures
- Monitoring and evaluating teen work groups and individual program staff members as they progress and develop
- Communicating necessary information regularly to Ambassadors, colleagues, and supervisors regarding youth progress, development, and needs
- Communicating necessary information regarding materials, supplies, and/or other needs
- Overseeing a variety of real life learning activities and resources in educational activities
- Demonstrating skill in working with teens from diverse cultural, economic, and ability backgrounds
- Encouraging family and community involvement, obtaining information for support when requested, promptly returning phone calls & emails
- Participating in appropriate professional activities and organizational functions
Family Case Manager
Restart, Inc
06.2019 - 05.2020
- Case Manager for Family Emergency shelter designed to assist individuals/ families who have lost their housing, or battling homelessness due to divorce, separation, death or disability of a spouse, and who must obtain or upgrade their skills for transition into stable housing
- The Re Start Program provides participants with extensive case management and support to help remove all barriers to housing
- The Case Manager will counsel around the removal of barriers that impede engagement and retention in program (i.e
- Housing, family support, childcare)
S.A.F.E Case manager
SAFEHOME
10.2018 - 07.2019
- Maintain a case load of outreach clients
- Act as an advocate for survivors of domestic violence and their children with an emphasis on providing trauma informed services to people from diverse cultural backgrounds
- Embrace the overall understanding that our goal is to build resiliency and independence
- Develop and maintain culturally diverse community resources for agency clients
- Maintain up-to-date resource files of resources and community contacts
- Maintain up-to-date client records
- Keep clinical department up to date on referrals and resources for the outreach department
- Assign clients to the outreach department
- Make contact with outreach clients within a week
- Assess client needs, identify and utilize appropriate community resources, and support
- Complete client contacts and goal setting documentation in Apricot database
- Maintain statistical tracking as required and submit all reports in a timely manner
- Assist the Director of Grants, Quality Assurance & Housing in developing, reporting, and evaluating program outcomes and outputs
- Participate in the shelter on-call rotation
- Respond to any other duties as assigned by the supervisor
- Attend hotline meetings and educate staff on programs and updates
- Maintain open communication with all Advocates and Hotline staff regarding clients
- Participate in bi-weekly client review, supervisions, monthly staff meetings, staff retreat and other meetings as assigned
Women's Advocate
Hope House
10.2017 - 10.2018
- Perform functions of job according to agency policies and procedures
- Fulfill obligations as a mandated reporter of child/elder abuse/neglect according to Missouri statutes
- Attend scheduled staff and team meetings; that fall out of regularly scheduled hours
- Support and care for the women and children in shelter
Special Education Teacher
Smith Hale Middle School
08.2017 - 06.2018
- Assumed duties of a regular district SPED teacher promptly and in accordance with school rules, for the complete year
- Implemented and created lesson plans for two subjects for both eight grade and seventh grade students
- Instructed students regarding a variety of subjects, using multiple learning styles
Customer Service Representative/Technology Support Specialist/ Team Lead
Google Fiber
11.2016 - 07.2017
- Provided customer service support through clarifying customer requirements and probing for understanding
- Resolved non-routine issues or complaints regarding client's products or services promptly through use of decision-support tools, resources, and conceptual thinking
- Maintained broad and detailed knowledge of client products and services, prepared complete and accurate paperwork including notating accounts, as required
Lead Toddler Teacher
Kelly Educational Services
05.2016 - 12.2016
- Created and implemented lesson plans that focused on development of fine and gross motor skills
- Conducted small and large learning groups based on individual learning needs and development
- Organized activities to provide children with a variety of opportunities to allow students to develop curiosity, initiative, problem-solving skills, creativity, and self-discovery
Student Advisor
University of Missouri - Kansas City Financial Aid Office
01.2014 - 05.2016
- Identified individual needs and assisted with questions and concerns brought forth by parents and students
- Assisted full-time staff and supervisors in training new Student Advisors as a peer mentor
- Organized files to create and maintain an efficient work environment and created post-ready material for social media outlets
Education
Bachelor's of Arts - Criminology
University of Missouri - Kansas City
Kansas City, MO12-2024
Skills
- Special education
- Case Management
- Supervising experience
- Pharmacy Technician Experience
- Pharmacy
- Microsoft Office
- Social work
- Autism Experience
- Organization Skills
- Mentoring
- Classroom management
- Toddler Care
- Childcare
- Teaching
- Conflict management
- Pharmacy Technician Certification
- MS OFFICE
- Staff supervision
- Behavioral support
- Trauma-informed care
- Individual education plans ieps
- Small group instruction
- Coaching and mentoring
- Problem-solving
- Customer focus
- Child-centered approach
- Case management
- Leadership qualities
- Adaptive teaching strategies
- Relationship building and management
- Case documentation
- Family assessment
- Age-appropriate activities
Certification
- CPR Certification
- First Aid Certification
- Pharmacy Technician Certification, 06/16
Additional Information - Skills And Certification
- Proficient in Microsoft Office including PowerPoint and Word
- Ability to work in a fast-paced environment and ability to work in a collaborative setting
- Excellent Time Management and Organization Skills
- Ability to motivate and coach peers for success
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Site Coordinator
Youth Ambassadors
08.2021 - 04.2023
Case MANAGER
Paces-Wyandot inc
01.2021 - Current
Family Case Manager
Restart, Inc
06.2019 - 05.2020
S.A.F.E Case manager
SAFEHOME
10.2018 - 07.2019
Women's Advocate
Hope House
10.2017 - 10.2018
Special Education Teacher
Smith Hale Middle School
08.2017 - 06.2018
Customer Service Representative/Technology Support Specialist/ Team Lead
Google Fiber
11.2016 - 07.2017
Substitute Teacher
Kelly Educational Services
05.2016 - Current
Lead Toddler Teacher
Kelly Educational Services
05.2016 - 12.2016
Student Advisor
University of Missouri - Kansas City Financial Aid Office
01.2014 - 05.2016
Bachelor's of Arts - Criminology
University of Missouri - Kansas City
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