ALEXIS RICHARDSON
Plant City
Summary
Dedicated and reliable cashier with excellent customer service skills and a proven track record of accuracy in cash handling. Experienced customer service professional with expertise in leadership and beauty specialization, adept at taking on new tasks and encouraging greatness. Committed to ensuring smooth operations and providing exceptional service to customers. Throughout my career in a fast-paced, client-focused environment, I have developed a diverse range of skills and now seeking a new professional challenge. With expertise in client communication and providing personalized beauty treatments, ready to transition and apply creative problem-solving abilities and commitment to customer service excellence in a new field.
Overview
11
11
years of professional experience
Work History
Licensed Cosmetologist
Rich Beauty
01.2019 - Current
- Consulted with clients to understand their hairstyle preferences, needs, and hair care concerns
- Provided expert hair cutting, styling, and coloring services to achieve desired looks
- Demonstrated proficiency in various hairstyling techniques, including blowouts, updos, braids, and hair extensions
- Suggested and recommended hair products to clients for at-home care and maintenance
- Stayed up to date with the latest trends and techniques in the hairstyling industry
- Maintained a clean and organized workstation, ensuring a comfortable and pleasant environment for clients
- Built and maintained a loyal client base through excellent customer service and attention to detail
- Assisted senior hairstylists with various salon tasks, including shampooing, conditioning, and preparing clients for services
- Kept the salon area clean and sanitized, following salon regulations and standards
- Greeted clients and offered refreshments, creating a welcoming atmosphere
- Supported senior hairstylists during busy hours, ensuring smooth operations and customer satisfaction
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Licensed # CL1278607
Freelance Social Media Specialist
Rich Beauty
01.2019 - Current
- Highly skilled social media manager with a proven track record of building and managing successful social media campaigns across various platforms
- Proficient in developing engaging content, growing online communities, and analyzing performance metrics to optimize marketing efforts
- I am a creative thinker with a passion for driving brand visibility and customer loyalty through social media channels
- Engaged with followers, responded to comments, and addressed customer inquiries to enhance brand loyalty and trust
- Platform expertise: Facebook, Instagram, Twitter, TikTok
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Digital Personal Shopper
Walmart
10.2013 - Current
- Assisted customers in locating products and answered product-related inquiries
- Processed product returns and exchanges, adhering to store policies
- Managed busy phone lines, addressing customer inquiries and providing information about promotions and sales
- Assisted in merchandising and restocking shelves to maintain a visually appealing store layout
- Resolved customer complaints and issues in a professional and courteous manner
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained detailed records of client communications and transactions to ensure seamless handover when necessary.
- Enhanced user experience for online customers through effective troubleshooting and problem-solving techniques.
Department Manager, Ladies Wear and Deli
Walmart
10.2013 - Current
- Inventory Control Associate, stocking freight, unloading trucks, and ensuring merchandise met customer needs
- Stocking deli department, providing excellent customer service, creating artistic deli trays and meals
- Trained as a secondary manager, leading up to15 associates, assigning tasks, and providing strong leadership
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
Cashier
Walmart
10.2013 - Current
- Processed customer transactions efficiently and accurately using point-of-sale (POS) system
- Handled cash, credit, and electronic payments, ensuring balanced cash drawer at the end of each shift
- Provided friendly and attentive customer service, resolving any issues or concerns promptly
- Assisted in maintaining a clean and organized checkout area, ensuring a positive shopping experience for customers
- Collaborated with team members to restock merchandise and ensure shelves were always well-stocked
- Participated in weekly staff meetings to discuss customer feedback and improvements in checkout processes
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - Liberal Arts
Hillsborough Community College
Plant City, FL05.2016
High School Diploma -
Plant City High School
Plant City, FL05.2011
Skills
- Excellent customer service skills, with the ability to handle various customer personalities effectively
- Proficient in operating cash registers and POS systems
- Strong attention to detail, ensuring accurate cash handling and transaction processing
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously
- Proficient in customer service techniques
- Strong leadership abilities
- Beauty Tech expertise
- Excellent communication and interpersonal skills, creating a positive and friendly atmosphere for customers
- Poised under pressure
- Office Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Active listening
Data entry
Timeline
Licensed Cosmetologist
Rich Beauty
01.2019 - Current
Freelance Social Media Specialist
Rich Beauty
01.2019 - Current
Digital Personal Shopper
Walmart
10.2013 - Current
Department Manager, Ladies Wear and Deli
Walmart
10.2013 - Current
Cashier
Walmart
10.2013 - Current
Associate of Arts - Liberal Arts
Hillsborough Community College
High School Diploma -
Plant City High School